Bilingual Business Development Associate - Spanish
About The Position
ISN is a global leader in contractor and supplier management, connecting clients with safe and reliable contractors and suppliers through a rigorous due diligence process. This role offers a career launch into bilingual client relations and B2B sales. As a Bilingual Business Development Associate, you will start in the Customer Service team, building foundational client communication and relationship-management skills. This role prepares you for future growth into B2B sales opportunities at ISN. We are looking for motivated, bilingual professionals who enjoy helping people, communicating with confidence, and solving problems in a fast-paced client environment. If you are customer-oriented, driven to grow professionally, and interested in developing a career in business development or sales, this is the role for you.
Requirements
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Advanced fluency in English AND Spanish (written and verbal) required
- Desire to work in customer service and move into B2B sales within 12-24 months
- Required to work in office at least 3 days a week
- Authorized to work in the U.S. and will not require visa sponsorship now or in the future
- Customer-focused and comfortable in a high-call-volume environment
- Confident communicating with clients by phone and email
- A career aspiration to start in Customer Service and progress into B2B sales
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
- A diligence for in-depth learning of software programs and new concepts
- Strong retention skills and patience for difficult troubleshooting scenarios
Responsibilities
- Assisting English- and Spanish-speaking customers via phone, chat and email
- Handling inbound client inquiries and providing proactive customer support
- Troubleshooting platform, account, and compliance-related issues
- Building trust and strong working relationships with clients
- Learning how businesses use ISN to manage contractors and suppliers
- Collaborating with internal teams on customer retention and engagement efforts
- Supporting sales and marketing initiatives as you develop within the role
Benefits
- 100% company-paid monthly insurance premiums for employees and dependents
- Medical, Dental, Vision, and Life Insurance
- Employee assistance program
- 4% retirement matching
- Long-Term & Short-Term Disability Coverage
- Paid time off (0-1 year – 15 days, 1-5 years – 20 days, 5-10 years – 25 days, 10+ years – 30 days)
- 13 paid holidays
- Monthly cell phone reimbursement
- Complimentary parking space or monthly reimbursement for DART public transportation
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
