Bilingual Business Development Associate - Portuguese
About The Position
ISN is seeking motivated, bilingual professionals who enjoy helping people, communicating with confidence, and solving problems in a fast-paced client environment. This role starts within our Customer Service team, where you’ll build foundational client communication and relationship-management skills that prepare you for future growth into B2B sales opportunities at ISN. If you’re customer-oriented, driven to grow professionally, and interested in developing a career in business development or sales, we’d love to meet you. As a Business Development Associate, you’ll work directly with clients in a high-volume, customer service environment supporting ISN’s global contractor and supplier platform.
Requirements
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Advanced fluency in English AND Portuguese (written and verbal) required
- Desire to work in customer service and move into B2B sales within 12-24 months
- Required to work in office at least 3 days a week
- Authorized to work in the U.S. and will not require visa sponsorship now or in the future
- Customer-focused and comfortable in a high-call-volume environment
- Confident communicating with clients by phone and email
- A career aspiration to start in Customer Service and progress into B2B sales
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
- A diligence for in-depth learning of software programs and new concepts
- Strong retention skills and patience for difficult troubleshooting scenarios
Responsibilities
- Assisting English- and Portuguese-speaking customers via phone, chat and email
- Handling inbound client inquiries and providing proactive customer support
- Troubleshooting platform, account, and compliance-related issues
- Building trust and strong working relationships with clients
- Learning how businesses use ISN to manage contractors and suppliers
- Collaborating with internal teams on customer retention and engagement efforts
- Supporting sales and marketing initiatives as you develop within the role
Benefits
- 100% company-paid monthly insurance premiums for employees and dependents
- Medical, Dental, Vision, and Life Insurance
- Employee assistance program
- 4% retirement matching
- Long-Term & Short-Term Disability Coverage
- Paid time off (0-1 year – 15 day (pro-rated first year); 1-5 years – 20 days; 5-10 years – 25 days; 10+ years – 30 days)
- 13 paid holidays
- Monthly cell phone reimbursement
- Complimentary parking space or monthly reimbursement for DART public transportation
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
