Bilingual Business Development Associate - French
About The Position
This role starts within our Customer Service team, where you’ll build foundational client communication and relationship-management skills that prepare you for future growth into B2B sales opportunities at ISN. We’re looking for motivated, bilingual professionals who enjoy helping people, communicating with confidence, and solving problems in a fast-paced client environment. If you’re customer-oriented, driven to grow professionally, and interested in developing a career in business development or sales, we’d love to meet you. As a Business Development Associate, you’ll work directly with clients in a high-volume, customer service environment supporting ISN’s global contractor and supplier platform.
Requirements
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Advanced fluency in English AND French (written and verbal) required
- Desire to work in customer service and move into B2B sales within 12-24 months
- Required to work in office at least 3 days a week
- Authorized to work in the U.S. and will not require visa sponsorship now or in the future
- Customer-focused and comfortable in a high-call-volume environment
- Confident communicating with clients by phone and email
- A career aspiration to start in Customer Service and progress into B2B sales
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
- A diligence for in-depth learning of software programs and new concepts
- Strong retention skills and patience for difficult troubleshooting scenarios
Responsibilities
- Assisting English- and French-speaking customers via phone, chat and email
- Handling inbound client inquiries and providing proactive customer support
- Troubleshooting platform, account, and compliance-related issues
- Building trust and strong working relationships with clients
- Learning how businesses use ISN to manage contractors and suppliers
- Collaborating with internal teams on customer retention and engagement efforts
- Supporting sales and marketing initiatives as you develop within the role
Benefits
- 100% company-paid monthly insurance premiums for employees and dependents
- Medical, Dental, Vision, and Life Insurance
- Employee assistance program
- 4% retirement matching
- Long-Term & Short-Term Disability Coverage
- Paid time off (0-1 year – 15 days, 1-5 years – 20 days, 5-10 years – 25 days, 10+ years – 30 days)
- 13 paid holidays
- Monthly cell phone reimbursement
- Complimentary parking space or monthly reimbursement for DART public transportation
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
