Bilingual Business Development Associate (Portuguese)

ISN Software Corporation•Dallas, TX

6d•Hybrid

About The Position

ISN is a global leader in contractor and supplier management, established in 2001. We connect clients with safe and reliable contractors and suppliers through a rigorous due diligence process. This role offers a launchpad for a career in business development and account management, starting in Customer Service to build foundational skills before transitioning into B2B sales opportunities. We are seeking motivated, bilingual professionals who excel at client communication, problem-solving, and thrive in a fast-paced environment.

Requirements

Bachelor’s degree from an accredited university and/or equivalent work experience
Advanced fluency in English AND Portuguese (written and verbal) required
Desire to work in customer service and move into B2B sales within 12-24 months
Required to work in office at least 3 days a week
Authorized to work in the U.S. and will not require visa sponsorship now or in the future
Customer-focused and comfortable in a high-call-volume environment
Confident communicating with clients by phone and email
A career aspiration to start in Customer Service and progress into B2B sales
Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
A diligence for in-depth learning of software programs and new concepts
Strong retention skills and patience for difficult troubleshooting scenarios

Responsibilities

Assisting English- and Portuguese-speaking customers via phone, chat and email
Handling inbound client inquiries and providing proactive customer support
Troubleshooting platform, account, and compliance-related issues
Building trust and strong working relationships with clients
Learning how businesses use ISN to manage contractors and suppliers
Collaborating with internal teams on customer retention and engagement efforts
Supporting sales and marketing initiatives as you develop within the role

Benefits

100% company-paid monthly insurance premiums for employees and dependents
Medical, Dental, Vision, and Life Insurance
Employee assistance program
4% retirement matching
Long-Term & Short-Term Disability Coverage
Paid time off (15-30 days depending on tenure)
13 paid holidays
Monthly cell phone reimbursement
Complimentary parking space or monthly reimbursement for DART public transportation
Team-building activities and events, including quarterly kick-off meetings and community volunteer day
Matching charitable gift program
Professional development & training opportunities
Wellness Program