Bilingual Business Development Associate (Portuguese)

ISN•Dallas, TX

6d•Hybrid

About The Position

Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process. Launch Your Career in Bilingual Client Relations & B2B Sales At ISN, your language skills can open the door to a long-term career in business development and account management. We’re looking for motivated, bilingual professionals who enjoy helping people, communicating with confidence, and solving problems in a fast-paced client environment. This role starts within our Customer Service team, where you’ll build foundational client communication and relationship-management skills that prepare you for future growth into B2B sales opportunities at ISN. If you’re customer-oriented, driven to grow professionally, and interested in developing a career in business development or sales, we’d love to meet you. What You’ll Do As a Business Development Associate, you’ll work directly with clients in a high-volume, customer service environment supporting ISN’s global contractor and supplier platform. Your responsibilities will include: Assisting English- and Portuguese-speaking customers via phone, chat and email Handling inbound client inquiries and providing proactive customer support Troubleshooting platform, account, and compliance-related issues Building trust and strong working relationships with clients Learning how businesses use ISN to manage contractors and suppliers Collaborating with internal teams on customer retention and engagement efforts Supporting sales and marketing initiatives as you develop within the role

Requirements

Bachelor’s degree from an accredited university and/or equivalent work experience
Advanced fluency in English AND Portuguese (written and verbal) required
Desire to work in customer service and move into B2B sales within 12-24 months
Required to work in office at least 3 days a week
Authorized to work in the U.S. and will not require visa sponsorship now or in the future
Customer-focused and comfortable in a high-call-volume environment
Confident communicating with clients by phone and email
A career aspiration to start in Customer Service and progress into B2B sales
Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
A diligence for in-depth learning of software programs and new concepts
Strong retention skills and patience for difficult troubleshooting scenarios

Responsibilities

Assisting English- and Portuguese-speaking customers via phone, chat and email
Handling inbound client inquiries and providing proactive customer support
Troubleshooting platform, account, and compliance-related issues
Building trust and strong working relationships with clients
Learning how businesses use ISN to manage contractors and suppliers
Collaborating with internal teams on customer retention and engagement efforts
Supporting sales and marketing initiatives as you develop within the role

Benefits

100% company-paid monthly insurance premiums for employees and dependents
Medical, Dental, Vision, and Life Insurance
Employee assistance program
4% retirement matching
Long-Term & Short-Term Disability Coverage
Paid time off (0-1 year – 15 days, 1-5 years – 20 days, 5-10 years – 25 days, 10+ years – 30 days)
13 paid holidays
Monthly cell phone reimbursement
Complimentary parking space or monthly reimbursement for DART public transportation
Team-building activities and events, including quarterly kick-off meetings and community volunteer day
Matching charitable gift program
Professional development & training opportunities
Wellness Program