Bilingual Business Development Associate (French)

ISN Software Corporation • Dallas, TX

6d • Hybrid

About The Position

ISN is a global leader in contractor and supplier management, established in 2001. We connect clients with safe and reliable contractors and suppliers through a rigorous due diligence process. This role offers a launchpad for a career in bilingual client relations and B2B sales. We are seeking motivated, bilingual professionals who excel at client interaction, communication, and problem-solving in a fast-paced environment. The position begins in our Customer Service team, providing a foundation in client communication and relationship management, with a clear path for growth into B2B sales opportunities at ISN. Ideal candidates are customer-oriented, driven for professional growth, and interested in developing a career in business development or sales.

Requirements

• Bachelor’s degree from an accredited university and/or equivalent work experience
• Advanced fluency in English AND French (written and verbal) required
• Desire to work in customer service and move into B2B sales within 12-24 months
• Required to work in office at least 3 days a week
• Authorized to work in the U.S. and will not require visa sponsorship now or in the future
• Customer-focused and comfortable in a high-call-volume environment
• Confident communicating with clients by phone and email
• A career aspiration to start in Customer Service and progress into B2B sales
• Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
• A diligence for in-depth learning of software programs and new concepts
• Strong retention skills and patience for difficult troubleshooting scenarios

Responsibilities

• Assisting English- and French-speaking customers via phone, chat and email
• Handling inbound client inquiries and providing proactive customer support
• Troubleshooting platform, account, and compliance-related issues
• Building trust and strong working relationships with clients
• Learning how businesses use ISN to manage contractors and suppliers
• Collaborating with internal teams on customer retention and engagement efforts
• Supporting sales and marketing initiatives as you develop within the role

Benefits

• 100% company-paid monthly insurance premiums for employees and dependents
• Medical, Dental, Vision, and Life Insurance
• Employee assistance program
• 4% retirement matching
• Long-Term & Short-Term Disability Coverage
• Paid time off (15 days first year, increasing with tenure)
• 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for DART public transportation
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level