Bilingual Business Analyst

OTIP Group of Companies (OTIP, Orbit, Curo) • Waterloo, ON

4d • CA$69,630 - CA$95,604 • Hybrid

About The Position

The Bilingual Business Analyst is responsible for engaging with stakeholders as an advocate for the business to identify and describe business needs in terms of process and business requirements that will provide the best available solution to satisfy the need. Reporting to the Business Analysis Manager, the core parts of your role will be to gather information from various stakeholders, perform needs/requirements analysis, and assist with the identification of problem statements. Examine business needs and goals. Capture and assess requirements, process and business problems to propose solutions and recommendations that improve existing business processes and promote effective and appropriate system solutions. Contribute to the evaluation of current state and future state business processes, perform gap analysis, and develops / implements process improvement solutions. Document business requirements including creation of process models, maps, workflows, and diagrams. Additional activities may include leading/participating in working groups, information sessions, strategic planning, business capability planning, etc. Contribute to the development of test plans as required and the execution of the test plans in conjunction with business units and the project and/or initiative stakeholders. Collaborate with stakeholders to determine project scope, vision, cost benefit analysis, risk factors. Contribute to the development of detailed plans in support of business goals and in compliance with project methodology. Translate conceptual business requirements into a clear, comprehensible, simplified manner that is comprehensible to all stakeholders. Follow organizational standards to maintain quality of service and confidentiality. Support the development of practices and processes to ensure adherence to quality standards, change management and release management processes. Identify strategic opportunities to add value to the business through the improved processes, standards, and methodologies. Manages and tracks the status of requirements and clearly illustrates the connectivity between business goals/needs, defined requirements, delivered solutions, testing and validation throughout the project lifecycle. Provide consulting services to departments and users to enhance the use of existing information systems and processes. Analyze metrics and provides recommendations/requirements/solutions to improve business intelligence to support management decisions.

Requirements

• Bilingualism in English and French is required for this role.
• A university degree, college diploma, or certification in a related field with knowledge of best practices employed by the IIBA and BABOK.
• Three to five years of experience in Business Analysis, Project Management, Operations, IT, or equivalent relevant experience.
• Ability to elicit and document requirements, analyze and map business processes, and facilitate stakeholder workshops and meetings.
• Experience supporting UAT activities, including planning, test script development, and coordination with stakeholders/testers/developers.
• Experience supporting solution evaluation and validation, including business case development for new technology and ROI analysis.
• Process related certification/designation or commitment to complete. Lean, Six Sigma, Kaizen, 5S and other Lean disciplines connected with cross functional team leadership of business improvement is required.
• Demonstrated ability to use innovative and effective methods to analyze data and produce business solutions that meet process requirements.

Nice To Haves

• Experience within the personal insurance industry is considered an asset. Specifically, Home and Auto Insurance.
• Familiarity with one or more of the following technologies is considered an asset: Call Centre applications (preferably NICE in Contact), Broker Management System (preferably Applied Epic), Marketing Automation tools (preferably Pathway) and Web development tools or platforms.
• Data warehousing and business intelligence experience is considered an asset.
• Practical knowledge of SQL or other database query languages is considered an asset.

Responsibilities

• Gather information from various stakeholders, perform needs/requirements analysis, and assist with the identification of problem statements.
• Examine business needs and goals. Capture and assess requirements, process and business problems to propose solutions and recommendations that improve existing business processes and promote effective and appropriate system solutions.
• Contribute to the evaluation of current state and future state business processes, perform gap analysis, and develops / implements process improvement solutions. Document business requirements including creation of process models, maps, workflows, and diagrams.
• Additional activities may include leading/participating in working groups, information sessions, strategic planning, business capability planning, etc.
• Contribute to the development of test plans as required and the execution of the test plans in conjunction with business units and the project and/or initiative stakeholders.
• Collaborate with stakeholders to determine project scope, vision, cost benefit analysis, risk factors. Contribute to the development of detailed plans in support of business goals and in compliance with project methodology.
• Translate conceptual business requirements into a clear, comprehensible, simplified manner that is comprehensible to all stakeholders.
• Follow organizational standards to maintain quality of service and confidentiality.
• Support the development of practices and processes to ensure adherence to quality standards, change management and release management processes. Identify strategic opportunities to add value to the business through the improved processes, standards, and methodologies.
• Manages and tracks the status of requirements and clearly illustrates the connectivity between business goals/needs, defined requirements, delivered solutions, testing and validation throughout the project lifecycle.
• Provide consulting services to departments and users to enhance the use of existing information systems and processes.
• Analyze metrics and provides recommendations/requirements/solutions to improve business intelligence to support management decisions.

Benefits

• Best-in-class pension and benefits
• Total reward programs
• Comprehensive mental wellness support
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree