Bilingual Behavioral Health Admissions Coordinator - Virtual

Adolescent Wellness Academy•Davie, FL

11d•Remote

About The Position

You are the first point of contact for individuals and families seeking care. You manage inbound and outbound calls, guide prospective clients through the admissions process, and convert inquiries into enrollments — with empathy, urgency, and professionalism. This role blends consultative sales, client care, and coordination. The right person holds space for people in difficult moments while still moving the process forward.

Requirements

2+ years in behavioral health admissions, healthcare sales, recruiting, or a high-volume client-facing role
Track record of meeting or exceeding conversion or enrollment targets
CRM proficiency required
Consultative communicator — you listen first, then guide
Empathetic and steady in emotionally charged conversations
Highly responsive, self-directed, and accountable in a remote environment

Nice To Haves

Familiarity with the behavioral health or treatment industry preferred

Responsibilities

Respond to all new inquiries same-day via phone and email
Conduct consultative intake calls to assess needs, gather information, and determine program fit
Manage a personal admissions pipeline from first contact through enrollment; report pipeline status weekly
Meet and exceed individual enrollment targets
Complete outbound follow-up on warm leads, pending applications, and stalled prospects
Schedule enrollment appointments with at least 48 hours notice; keep team updated on changes
Ensure all enrollment documentation is complete and filed by end of business on enrollment date
Maintain same-day CRM documentation on all contacts and activity
Build and maintain referral source relationships over time; document all contact same-day