Bilingual Associate, New Business – Individual

Manulife • Waterloo, ON

1d • Hybrid

About The Position

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. We operate as John Hancock in the U.S. and as Manulife in other parts of the world. We provide strong, reliable, trustworthy, and forward-thinking solutions for our customers’ significant financial decisions. Our international network of employees, agents, and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. Manulife’s Individual Insurance team currently has an opportunity for a Bilingual New Business Individual.

Requirements

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
• Proficient in the use of Microsoft Word and Excel
• Proven keyboarding skills with speed, accuracy, and attention to detail
• Strong written communication skills and ability to correspond concisely with internal teams
• Ability to multi-task and manage high volumes of work

Nice To Haves

• The ideal candidate is dynamic and well-aligned with our customer-centric culture, contributing positively to the customer service experience.
• knowledge of individual life insurance as an asset.

Responsibilities

• Input and prepare life and critical illness insurance applications and contracts, while performing self-checks to ensure accuracy prior to quality control.
• Print, bind and assemble contracts, review and index all documents received from advisors and clients.
• Triage and prioritize emails received in a shared inbox from advisors and various internal and external sources, ensuring timely routing, follow-up and resolution.
• Prepare, package and mail medical information and letters to insurance companies and clients, ensuring confidentiality, accuracy and compliance with mailing standards.
• Maintain accuracy and productivity of 98% or better, using the online reference tool, job aids, and Excel tracking reports.
• Demonstrate flexibility, initiative, self-motivation and the ability to problem-solve in a fast-paced environment, with availability for overtime.
• Conduct daily research to identify gaps and potential issues, while managing client service needs and expectations.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed