Bilingual Assistant Manager
About The Position
Regional Finance is hiring a Bilingual Assistant Manager to support its omnichannel consumer lending business and provide customers with personal service in person and by phone. The role focuses on sales performance, customer relationships, informed lending decisions, early-stage delinquency resolution, and compliant, accurate branch operations. The Assistant Manager also helps train and coach new team members and may grow into a Branch Manager role through the company’s G.O.A.L. Training Program. This is an on-site position. Standard hours are Monday through Friday, 8:30 AM to 5:30 PM; occasional Saturdays and late evenings may be required based on business needs. Base pay starts at $19.00 to $28.00 per hour depending on skills and experience. Top performers can earn up to $72,640 per year in total compensation, including bonus, with bonus potential of up to $1,200 per month based on individual and team performance.
Requirements
- At least 3 years of experience in a performance-driven sales environment.
- Ability to handle cash payments.
- High school diploma or equivalent.
- Valid driver's license and reliable, insured transportation.
- Bilingual in Spanish and English.
Nice To Haves
- Associate or bachelor's degree.
Responsibilities
- Exceed individual and branch-level loan sales targets through proactive customer outreach and follow-up.
- Build and maintain customer relationships throughout the loan lifecycle and recommend tailored financial solutions.
- Assist in training and coaching new team members.
- Apply credit underwriting techniques and sales tools to support informed lending decisions.
- Manage early-stage delinquent consumer loan accounts that are 1–30 days past due through outbound calls, texts, and emails.
- Work with borrowers to resolve past-due balances through payment arrangements, extensions, or other approved solutions.
- Ensure compliance, accuracy, and operational excellence in lending activities.
- Clearly explain loan terms and optional products so customers understand their options.
- Multitask and adapt to changing role demands while providing timely, efficient service.
Benefits
- Health insurance, including prescription coverage.
- Dental insurance.
- Vision insurance.
- Disability insurance.
- Life insurance.
- 401(k) plan with up to 4% matching contributions.
- 17 paid time off days plus company holidays.
- G.O.A.L. Training Program to prepare top-performing Assistant Managers for Branch Manager positions.
- Optional, employee-funded C.A.R.E. Fund to support team members facing severe emergencies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
