Bilingual Administrative Assistant (Spanish)
About The Position
We are looking for a Bilingual Administrative Assistant who is a highly organized, customer-focused professional to join our Customer Success & Collections Team. This role is ideal for someone who thrives on helping people, solving account-related concerns, and balancing administrative responsibilities in a fast-paced environment. As the Bilingual Administrative Assistant is the first point of contact for patrons, you will provide exceptional service, assist with account inquiries, perform account research, and support collections efforts—all while ensuring a professional and compassionate customer experience.
Requirements
- Must be bilingual - Spanish
- Respond with professionalism and empathy
- Strong Administrative support experience
- Light collections/accounting experience
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Strong customer service and communication skills
- Detail-oriented with excellent organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Ability to work independently and collaboratively
- Computer savvy - will train
Nice To Haves
- Experience with collections, accounts receivable, or account management preferred
Responsibilities
- Serve as first point of contact for incoming office calls
- Conduct outgoing collections and follow-up calls
- Prepare documents, spreadsheets, presentations, and correspondence
- Review and analyze account activity/balances and clearly explain findings to patrons
- Request supporting documentation when additional account verification is needed
- Monitor stock, submit purchase orders, receive deliveries, and keep supply areas organized and cost-conscious
- Sort/distribute incoming mail packages, prepare outgoing mail, and track deliveries as needed
- Escalate unresolved or complex issues to leadership to ensure timely follow-up
- Partner with internal teams and location staff when additional involvement is needed
- Assist with onboarding tasks, creating training binders and ordering business cards/name tags
Benefits
- Pay: $23 an hour
- Pay increase after established performance
- Additional Bonus Opportunities
- Comprehensive benefits package, including medical insurance options
- Retirement benefits
- Paid time off
- Supportive team environment and professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
