Administrative Medical Assistant - Bilingual Spanish

Planned Parenthood of Orange and San Bernardino Counties•Westminster, CA

2d•Onsite

About The Position

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Bilingual Spanish Administrative Medical Assistant in Westminster, CA. This administrative position is responsible for all duties and responsibilities assigned to front office staff. Responsibilities include greeting and checking-in patients, preparing paperwork, scanning paperwork, determining payer source, collection of fees/receipts and donations, collection of IDs, phone answering, and scheduling. Must provide excellent customer service in a non-judgmental, empathetic manner. The schedule is a 4/10 work week which includes one weekend day.

Requirements

High school diploma or other education plus experience required
1-3 years of continued job experience required
Healthcare or general receptionist experience required
Bilingual Spanish required
Ability to perform each essential duty satisfactorily
Ability to adhere to agency’s policies, procedures and protocols
Ability to adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints
Ability to participate in health center efforts to achieve established goals for productivity
Ability to participate in health center/affiliate efforts to achieve established revenue cycle goals
Ability to greet patients, answer phones, refer calls, schedule appointments
Ability to prepare charts, check for completeness, errors, signature and appropriate assembly
Ability to input and update computer patient data information accurately
Ability to maintain patient records
Ability to assess client finances, which may include verifying insurance, health plan authorization, Medi-Cal cards with picture ID, collecting fees per agency guidelines, complete appropriate forms and obtain signatures per agency policy
Ability to collect donations and patient satisfaction surveys per agency guidelines
Ability to complete related financial/statistical paperwork for clients
Ability to monitor clinic flow
Ability to schedule appointments for family planning including but not limited to contraceptives and abortion services
Ability to perform clerical and administrative duties, as required by manager
Ability to successfully completing agency, regional and/or state certification requirements

Nice To Haves

Some positions require bilingual skills (reading, writing, and speaking). If required, candidate will be tested for proficiency prior to offer.

Responsibilities

Greet patients, answer phones, refer calls, schedule appointments
Prepare charts, check for completeness, errors, signature and appropriate assembly
Input and update computer patient data information accurately
Maintain patient records
Assess client finances, which may include verifying insurance, health plan authorization, Medi-Cal cards with picture ID, collecting fees per agency guidelines, complete appropriate forms and obtain signatures per agency policy
Collect donations and patient satisfaction surveys per agency guidelines
Complete related financial/statistical paperwork for clients
Monitor clinic flow
Schedule appointments for family planning including but not limited to contraceptives and abortion services
Perform clerical and administrative duties, as required by manager
Adhere to agency’s policies, procedures and protocols
Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints
Participate in health center efforts to achieve established goals for productivity
Participate in health center/affiliate efforts to achieve established revenue cycle goals