Bilingual Accounts Receivable Specialist (Eng./ Fr.)

Aston Carter•Oakville, ON

4d•CA$25 - CA$30•Onsite

About The Position

The Bilingual Accounts Receivable Specialist manages a large business-to-business accounts receivable portfolio while providing exceptional customer service in both French and English. This role focuses on relationship-based collections, resolving billing and invoice issues, and supporting month-end activities through accurate reconciliations, cash application review, and journal entry support. The specialist handles incoming calls and emails from customers, addresses inquiries, and collaborates closely with internal teams to ensure timely and accurate resolution of account discrepancies.

Requirements

Hands-on accounts receivable experience, including managing B2B portfolios, reconciliations, collections, aging reports, cash application, and journal entries.
Proficiency in relationship-based collections, with the ability to communicate tactfully and professionally to resolve outstanding balances.
Strong experience working with aging reports and using them to prioritize accounts and guide follow-up strategies.
Practical knowledge of cash application processes and the ability to identify and resolve issues related to how cash is applied to customer accounts.
Experience supporting journal entries and month-end closing activities within an accounting or finance environment.
Intermediate Excel skills, including the ability to create and interpret reports, use horizontal and vertical lookups, and apply functions to analyze data.
Ability to work confidently with Excel spreadsheets and maintain accurate, organized account data.
Experience using ERP systems, preferably SAP, PeopleSoft, Oracle, or D365, to manage accounts receivable activities.
Bilingual proficiency in French and English, with strong written and verbal communication skills in both languages.
Professional written communication skills for drafting clear, concise, and customer-friendly emails and documentation.
Direct customer service experience in a financial, billing, or accounts receivable context.
Ability to handle a large portfolio of accounts and manage multiple priorities in a fast-paced environment.
Strong attention to detail and accuracy when reviewing invoices, reconciling accounts, and resolving discrepancies.
Demonstrated problem-solving skills, including the ability to work through complex account issues line by line with customers.
Comfort working with phone queues and email-based customer communication while maintaining high service standards.

Nice To Haves

Experience with PeopleSoft or other major ERP platforms such as SAP, Oracle, and D365.
Previous industry experience in environments with large B2B portfolios and structured AR processes.
Accounts payable experience and familiarity with cash applications environments are considered assets.
Customer service background in billing, invoicing, order entry, or collections, with direct customer contact.
Ability to collaborate effectively with sales and other internal teams to resolve account and billing issues.
Eagerness to learn and adapt to new technologies, systems, and processes.
Highly driven and self-motivated, with a strong sense of ownership over assigned accounts.
Positive, team-oriented personality that fits well with a collaborative and supportive team culture.
Interest in gaining deeper knowledge of technology and ERP systems through on-the-job experience.
Alignment with a culture that values health, wellness, diversity, inclusion, and belonging.

Responsibilities

Manage a high-volume accounts receivable portfolio of approximately 600–800 B2B customer accounts.
Perform relationship-based collections, contacting customers to discuss outstanding balances and agree on next steps without using hard collection tactics.
Respond to incoming calls and emails from customers for a designated business unit, providing clear and professional answers to questions about invoices, billing, and account status.
Investigate and resolve invoice and billing issues by reviewing account details line by line, identifying root causes, and implementing appropriate corrections.
Review and support cash application processes, including understanding how cash is applied, identifying discrepancies, and working with relevant teams to resolve application issues.
Assist with journal entries and month-end activities related to accounts receivable, ensuring accuracy and completeness of financial data.
Prepare and review aging reports on a bi-weekly basis, prioritize accounts, and determine appropriate follow-up actions based on risk and outstanding amounts.
Perform reconciliations of customer accounts to ensure balances are accurate and reflect all transactions, credits, and adjustments.
Log into the phone queue regularly, handle incoming calls (light call volume), and manage customer inquiries alongside email communications.
Conduct follow-ups on outstanding items, escalate complex or unresolved issues, and manage dispute resolutions and account corrections.
Collaborate with sales and other internal business units to clarify account issues, coordinate resolutions, and maintain alignment on customer communication.
Work with multiple business units, including portfolios predominantly associated with specific brands, to understand unique account structures and requirements.
Use intermediate Excel skills to create and update reports, perform lookups (H&V), and work with functions to analyze account data.
Operate within ERP systems such as SAP, PeopleSoft, Oracle, and D365 to access account information, process transactions, and maintain accurate records.
Participate in weekly meetings with supervisors to review portfolio performance, discuss challenges, and align on collection strategies and priorities.
Engage in ad hoc tasks, including testing and process-related activities, to support continuous improvement in accounts receivable operations.
Maintain strong professional written and verbal communication in both French and English for direct customer contact and internal correspondence.
Deliver high-quality customer service throughout all interactions, ensuring a positive customer experience while meeting accounts receivable objectives.