Bike Sales Associate - Summer 2026

Aspen Skiing Company•Snowmass Village, CO

2h•Onsite

About The Position

The Bike Sales Associate assists customers to ensure they have a fun and memorable shopping experience by providing them with product knowledge, options, and accessories at Four Mountain Sports. This role is responsible for writing bike service orders for bike mechanics. Bike Sales Associates are responsible for providing exceptional customer service and making a life-long customer, not just a sale. This role reports to the Store Manager.

Requirements

High School diploma or equivalent preferred
Knowledge of bikes
Knowledge of company policies and procedures
Understanding on how to assist customers and meet their needs effectively
Ability to prioritize tasks and manage time effectively
Ability to do basic problem-solving
Proficiency in communicating clearly both verbally and in writing to team members and customers
Ability to work in collaboration with others to achieve team goals
Ability to work independently with minimal supervision, completing work at a high standard
Ability to engage with customers in a positive and helpful manner
Ability to develop strong working relationship with those contacted in the course of work

Responsibilities

Greets customers promptly and determines needs quickly to maintain a service workflow
Builds customer confidence and helps make selections to enhance the on-mountain experience for our guests through Four Mountain Sports products and services
Demonstrates product uses and operation and provides details about merchandise specifications, maintenance, care, delivery, and warranties
Gathers customer information, and assesses bikes being brought in for service using a multipoint inspection and then writes a detailed service order for our bike mechanics to maintain a service workflow and proper guest communication
Utilizes the company’s POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, provide change and receipts
Assists in maintaining and organizing the back-stock room
Responsible for keeping the sales floor area clean, organized and always stocked
Identifies and monitors security issues and notifies management; helps prevent loss and theft of cash and inventory
Other duties as assigned