Bike and Ski Shop Supervisor
About The Position
The Shop Supervisor is a key member of the store Management Team. This leader directly supervises Shop Mechanics, drives the shop program to deliver a best-in-class customer experience, and is responsible for delivering shop business results and achieving service goals. This role is directly responsible for building and leading the shop team, shop production management, shop facilities management, shop workforce management and completing production shop work to REI quality and productivity standards. The Shop Supervisor partners closely with the Store Manager and Regional Shop Specialist to develop and deploy store level shop strategy and tactics.
Requirements
- 2-4 years retail management experience preferred
- 2-4 years previous bike and/or snow sports shop experience or equivalent/transferrable skills
- Demonstrated leadership skills, with the ability to lead, train, motivate and develop staff
- Commitment to providing outstanding customer services
Responsibilities
- Partner with the Store Manager to build accountability for driving business objectives of employee engagement, customer satisfaction, and promoting co-op membership through leading the customer and employee experience in shop service.
- Proactively recruit and hire (internal and external) talent to maintain appropriate levels of trained employees to meet shop business need.
- Train, certify, and build an engaged team of technicians to carry out shop service functions and provide excellent customer service.
- Coordinate production, manage throughput, and execute shop service work to meet customer demand and REI expectations.
- Write a shop staff schedule, with consideration of labor guidance, that supports the current business trends and needs, and maximizes service across operating hours.
- Identify and implement ways to improve the shop customer experience and shop workflow by continuously increasing productivity while maintaining or improving quality.
- Manage risk to REI by ensuring all shop employees are trained and certified to the level of work they perform and ensure all work meets REI and manufacturer quality and safety specifications.
- Build a diverse technical workforce and ensure an inclusive environment for shop employees.
- Demonstrate initiative and productivity, lead Shop Mechanics, Service Advisors, and store staff.
- Support REI’s shop and membership programs by understanding, advocating for, and implementing business initiatives.
- Evaluate Shop Mechanic job performance and deliver timely check ins/reviews.
- Model quality shop service work and productive work behaviors.
- Conduct regular audits/quality control checks of
Benefits
- generous employee discount
- access to health benefits
- a retirement savings plan
- accrued time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
