Bids & Client Services Coordinator

Freeman's Auction House•Philadelphia, PA

8d•Onsite

About The Position

The auction operations, coordinator manages the coordination of executing auctions by registering bid-related inquiries and working with staff on auction preparation. Passionately supports the Freeman’s brand in daily interactions with clients and F|H team members. Follows the five principles of the client interaction guidelines and reinforces their importance by providing timely feedback.

Requirements

Bachelor’s Degree in Business, Arts Administrations or equivalent experience.
1-3 years of experience in auction operations.
Exceptional organizational, communication, and interpersonal skills.
Strong client service orientation with professionalism and discretion.
Detail-oriented with excellent follow-up, multitasking, and time management abilities.
Proficient in Microsoft Office applications (e.g., Word and Excel).
Able to thrive in fast-paced environments, work under pressure, and meet strict deadlines.
Highly motivated and eager to contribute to a dynamic team.

Responsibilities

Manage a variety of client queries in person, on the telephone, and via email, as they relate to all transactional aspects of bidding, buying, and selling of property in upcoming sales.
Monitor and manage the bid inbox and follow up with clients promptly on their questions or concerns.
Duties to be performed in full compliance with department standards, including teamwork, high level of client service, accuracy, attendance, and punctuality.
Enter telephone bids into Gavelizer and assign phone bids day of auction.
Enter absentee bids into auction mobility (DBR).
Monitor online bidding platforms and vet bidders for registration daily and communicate with bidders upon approval or denial.
Assist clients with registering to bid and navigating our website and other third-party auction platforms.
As designated bid coordinator you will be responsible for creating and managing the auction day schedules, ensuring that all activities are organized and run smoothly.
Respond to inquiries and issues during live and timed sales.
Proactively address client concerns and issues as appropriate and take ownership of solving the client's problem.
Manage and process the communication of post-sale offers to Department Coordinators on behalf of clients.
Assist in contacting underbidders and address bidding errors as needed.
Complete training on all auction duties assigned and assist in training new hires.
Assist with regional auctions and travel as needed.
Other duties as assigned.