Biddable Account Manager (Social)

Croud•New York, NY

2d•$85,000 - $95,000•Hybrid

About The Position

Croud is a global brand and performance media agency that helps businesses drive sustainable growth in an evolving marketing landscape. Combining deep expertise in performance marketing with brand strategy, integrated media, social, creative, and analytics, Croud delivers a Return on Intelligence so brands can make their next best move. Founded in 2011 to reinvent the agency model, Croud combines 600+ in-house digital experts with a global network of 2,900 on-demand marketing specialists. This unique model enables us to operate with agility, delivering tailored solutions that drive meaningful and measurable growth for our clients in over 120 markets and 60+ languages. Located in the heart of SoHo, our New York office is home to a group of 100+ highly-skilled marketers, passionate about driving innovation and delivering great work for clients. With a rapidly expanding team and client portfolio, Croud New York offers hands-on experience working with some of the world's leading brands across every industry sector. As a Account Manager, the successful candidate will own a number of client tasks, including campaign planning, set up, reporting, and measurement from start to finish. At Croud, our vision centers around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five key values at Croud, which build a culture that elevates everyone, allowing our people to thrive: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact

Requirements

Degree level education or relevant equivalent experience
A clear passion for digital marketing
Minimum of 2-3 years, with experience in Social, Programmatic or Search. Experience managing both Brand and Performance campaigns being a huge plus
Enjoys leadership responsibility and has a proven track record
Ability to level up by simplifying complex and technical concepts
A mathematical and analytical mind
Able to build strong partnerships with internal and external stakeholders
Excellent communication, organizational and presentation skills
Proven experience in client expectation management roles and situations, able to manage and direct client expectations
Impeccable attention to detail

Responsibilities

Delivering day-to-day implementation of Social, or Search campaigns across key clients within the channel team
Overseeing project planning and budget management for accounts you manage
Learning about client businesses, industries, and their marketing plans to provide the best possible strategic guidance on digital media
Aligning your media strategies with client business and marketing goals
Understanding what performance is for clients, create performance forecasts and proactively run client planning sessions
Ensuring client accounts follow Social, Search and/or Programmatic and Display best practice and that hygiene factors are monitored and managed accordingly
Staying informed on the latest developments in the space and ensure clients are staying up-to-date
Playing active role in defining best practice and scalable processes
Assuming responsibility for day-to-day client budget management
Advocating the client’s search and social strategy and support members of the team where required
Providing campaign reporting and measurement of the effectiveness of campaigns
Ensuring client’s reports are delivered on-time and accurately
Completing any ad hoc reports or duties as required by the business’ needs
Support team members to ensure campaign and operational delivery against client and internal KPIs
Working with cross-functional teams to maintain a best-in-class product offering across our paid search and social management
Leading the development of best practices and processes; build institutional knowledge of key functions
Building relationships with Croud global teams, understand best practices, process and ways of working - implement in the US to better our proposition
Lead the development of best practices and processes; build institutional knowledge for key functions
Work with cross-functional teams to maintain and develop a best-in-class product offering for all digital channels
Establishing outstanding client service and communications
Serving as first level of issue escalation for clients in managed channels
Delivering exceptional and timely project management, communicated with the client
Developing case studies in the form of Test and Learn pieces on a regular basis.
Supporting business development by contributing to pitches and cross-selling Croud products to existing clients