Biddable Account Manager (Social)

Croud•New York, NY

1d•Hybrid

About The Position

Croud is a global brand and performance media agency that helps businesses drive sustainable growth. We combine deep expertise in performance marketing with brand strategy, integrated media, social, creative, and analytics to deliver a Return on Intelligence. Founded in 2011, Croud combines 600+ in-house digital experts with a global network of 2,900 on-demand marketing specialists. Our unique model allows us to operate with agility, delivering tailored solutions that drive meaningful and measurable growth for clients in over 120 markets. Our New York office, located in SoHo, is home to over 100 skilled marketers passionate about innovation and client success. As an Account Manager, you will own client tasks including campaign planning, setup, reporting, and measurement from start to finish. Croud's vision is to unlock potential by fostering an inclusive and progressive culture, empowering individuals to deliver their best work and achieve better brand outcomes. We live by five core values: In it together, Eye on the future, Generous in spirit, Do what you say, and Make a difference.

Requirements

Degree level education or relevant equivalent experience.
A clear passion for digital marketing.
Minimum of 2-3 years of experience in Social, Programmatic, or Search.
Experience managing both Brand and Performance campaigns is a huge plus.
Enjoys leadership responsibility and has a proven track record.
Ability to simplify complex and technical concepts.
A mathematical and analytical mind.
Able to build strong partnerships with internal and external stakeholders.
Excellent communication, organizational, and presentation skills.
Proven experience in client expectation management roles and situations, able to manage and direct client expectations.
Impeccable attention to detail.

Responsibilities

Delivering day-to-day implementation of Social, or Search campaigns across key clients within the channel team.
Overseeing project planning and budget management for accounts you manage.
Learning about client businesses, industries, and their marketing plans to provide strategic guidance on digital media.
Aligning media strategies with client business and marketing goals.
Understanding client performance needs, creating performance forecasts, and proactively running client planning sessions.
Ensuring client accounts adhere to Social, Search, Programmatic, and Display best practices and monitoring hygiene factors.
Staying informed on the latest developments in the space and ensuring clients are up-to-date.
Playing an active role in defining best practice and scalable processes.
Assuming responsibility for day-to-day client budget management.
Advocating the client’s search and social strategy and supporting team members.
Providing campaign reporting and measurement of campaign effectiveness.
Ensuring client reports are delivered on-time and accurately.
Completing ad hoc reports or duties as required.
Supporting team members to ensure campaign and operational delivery against client and internal KPIs.
Working with cross-functional teams to maintain a best-in-class product offering across paid search and social management.
Leading the development of best practices and processes; building institutional knowledge of key functions.
Building relationships with Croud global teams, understanding best practices, processes, and ways of working, and implementing them in the US.
Establishing outstanding client service and communications.
Serving as the first level of issue escalation for clients in managed channels.
Delivering exceptional and timely project management, communicated with the client.
Developing case studies in the form of Test and Learn pieces on a regular basis.
Supporting business development by contributing to pitches and cross-selling Croud products to existing clients.