Bid Coordinator -SR

US Foods•Fort Mill, SC

11d•$18 - $28•Onsite

About The Position

The Bid Coordinator position is responsible for providing exceptional service and operational support to K-12 customers throughout the region. This role processes incoming orders, responds to customer inquiries, resolves service and delivery issues, and ensures accurate and timely communication. The position works within established service agreements, company policies, profitability objectives, and K-12 nutritional requirements while partnering closely with Sales, Operations, and other cross-functional teams to support a positive customer experience. Schedule: Monday–Friday, 7:00 AM–4:00 PM Pay $23/HR

Requirements

High school diploma or equivalent required.
Minimum of three years of customer service experience required.
Working knowledge of Microsoft Excel, Word, and PowerPoint, with a strong emphasis on Excel proficiency.
Strong verbal and written communication skills with the ability to effectively communicate with customers and cross-functional team members.
Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines and remain flexible in a fast-paced, frequently changing environment.
Strong emphasis on accuracy, attention to detail, and follow-through.
Comfortable learning and utilizing technology, online ordering platforms, and other business systems.

Nice To Haves

Bachelor’s degree preferred.
Experience supporting K-12, school nutrition, or foodservice distribution accounts is strongly preferred.

Responsibilities

Respond to customer questions and concerns regarding deliveries, routing, product availability, order status, and service issues.
Process incoming customer orders accurately and in a timely manner, ensuring information aligns with customer requirements and established order guides.
Maintain accurate and up-to-date information regarding school closures, weather-related schedule changes, holidays, and other events that may impact ordering or deliveries.
Maintain a detailed and accurate customer call sheet to ensure all assigned customers have submitted required order information and to proactively identify missing or incomplete orders.
Collaborate with department management to create, update, and maintain customer order guides within the online ordering platform.
Create and coordinate same-day deliveries, pickups, special orders and other service-related requests for customers.
Demonstrate strong problem-solving and troubleshooting skills while effectively prioritizing tasks based on urgency and customer needs throughout the day.
Provide support to the K-12 Region as needed to ensure consistent service and operational execution.
Proactively collaborate with management to assist with the movement of slow-moving, dead, excess, discontinued, and short-dated inventory.
Maintain a high level of accuracy, attention to detail, follow-through, and responsiveness in all customer and internal communications.
Perform other duties and responsibilities as assigned by the Manager.