Bid Board Manager

Rohlig USA•Romulus, MI

3d•Onsite

About The Position

Röhlig USA is seeking a dynamic Bid Board Manager to join their growing team. This role involves managing the daily review, prioritization, and pricing of opportunities from customer bid boards and digital freight platforms. The Bid Board Manager will develop competitive pricing strategies, work with carriers and vendors to secure rates and capacity, and ensure timely bid responses. This position also involves account management for Röhlig USA’s bid board accounts, identifying new opportunities, supporting customer onboarding, and conducting performance reviews. Additionally, the role includes establishing and maintaining reporting for bid board performance, monitoring key performance indicators, and implementing corrective actions. The Bid Board Manager will also lead and develop the pricing team, assign workloads, provide training, and develop standardized processes. Collaboration with various internal departments and overseas offices is crucial, ensuring adherence to company policies and customer agreements.

Requirements

Minimum of five years of experience in freight forwarding, transportation, logistics pricing, procurement, account management, or a related field.
Previous experience leading or supervising pricing, procurement, operations, or customer-service team members is strongly preferred.
Strong knowledge of international airfreight, ocean freight, domestic transportation, or multimodal logistics.
Experience using customer bid boards, digital freight platforms, transportation management systems, or online quotation tools.
Strong understanding of freight rates, surcharges, Incoterms, transit times, carrier services, capacity considerations, and shipment risks.
Demonstrated ability to balance competitive pricing with profitability and operational feasibility.
Experience with CargoWise is preferred.
Strong analytical, negotiation, communication, and problem-solving skills.
Proficiency in Microsoft Excel and performance-reporting tools.
Ability to manage multiple time-sensitive pricing requests in a fast-paced environment.
Bachelor’s degree in business, logistics, supply chain, or a related discipline is preferred. Equivalent industry experience will also be considered.

Nice To Haves

Previous experience leading or supervising pricing, procurement, operations, or customer-service team members is strongly preferred.
Experience with CargoWise is preferred.
Bachelor’s degree in business, logistics, supply chain, or a related discipline is preferred. Equivalent industry experience will also be considered.

Responsibilities

Manage the daily review, prioritization, and pricing of opportunities received through customer bid boards and digital freight platforms.
Develop competitive pricing strategies based on current market conditions, available capacity, customer requirements, service expectations, and targeted profitability.
Work with airlines, ocean carriers, trucking providers, overseas offices, and other vendors to secure competitive buy rates and capacity.
Ensure bid board opportunities are answered within the required response time.
Review shipment requirements for feasibility, risk, operational complexity, and commercial value before submitting pricing.
Negotiate pricing and service solutions when permitted by the customer or platform.
Monitor awarded bids and ensure accepted opportunities are successfully converted into booked shipments.
Coordinate a complete and timely handover of secured shipments to the appropriate operations team.
Escalate high-risk, high-value, or time-critical opportunities when additional commercial or operational approval is required.
Serve as the primary owner of Röhlig USA’s bid board accounts and related customer relationships.
Develop strategies to increase participation, shipment volume, win rate, gross profit, and customer share of wallet.
Identify new customers and existing Röhlig accounts that could benefit from bid board or digital pricing solutions.
Support the onboarding and implementation of new bid board customers and platforms.
Maintain a thorough understanding of each customer’s commodities, trade lanes, service requirements, pricing expectations, and decision-making criteria.
Conduct regular performance reviews with customers and internal stakeholders.
Analyze lost bids, customer feedback, competitor activity, and market trends to improve future pricing performance.
Partner with sales and account management teams to expand existing relationships and pursue new opportunities.
Develop corrective action plans for accounts that are underperforming against volume, revenue, margin, or service expectations.
Establish and maintain reporting for bid board performance and shipment-status compliance.
Monitor key performance indicators, including Bid response rate, Quote turnaround time, Win and conversion rates, Shipment volume, Revenue and gross profit, Gross profit per shipment, Decline and no-bid reasons, Award-to-booking conversion, Status-update timeliness and accuracy, Customer service performance, Individual and team productivity.
Ensure required shipment milestones and status updates are entered accurately and within customer deadlines.
Work with operations teams to resolve missing, late, or inaccurate shipment updates.
Identify performance gaps and implement measurable corrective actions.
Prepare regular performance reports and management summaries for Röhlig USA leadership.
Use data and performance trends to recommend changes to pricing strategies, staffing, processes, and customer engagement.
Lead, manage, and develop pricing team members supporting bid board activity.
Establish clear individual responsibilities, productivity expectations, and performance goals.
Assign and balance workloads based on opportunity volume, customer priority, trade lane, and team capacity.
Provide training and coaching on freight pricing, bid board requirements, customer expectations, commercial decision-making, and internal procedures.
Conduct regular team meetings, one-on-one coaching sessions, and performance reviews.
Develop standardized processes and working instructions to improve response speed, pricing accuracy, and shipment conversion.
Promote accountability, collaboration, urgency, and continuous improvement within the team.
Support recruitment, onboarding, succession planning, and professional development.
Ensure sufficient team coverage during peak periods, employee absences, and outside normal business hours when required.
Work closely with sales, account management, procurement, operations, finance, and overseas Röhlig offices.
Coordinate with procurement teams to maintain competitive market pricing and reliable carrier options.
Partner with operations to confirm that quoted solutions can be executed as presented.
Support finance and management with profitability reviews, customer credit considerations, and commercial-risk assessments.
Participate in customer business reviews, implementation meetings, and internal strategy discussions.
Ensure bid board activities follow Röhlig USA policies, customer agreements, compliance requirements, and established approval procedures.