Bicycle Mechanic - Indego Bike Share

Bicycle Transit Systems Inc•Philadelphia, PA

6h•Hybrid

About The Position

Founded in 2014, Bicycle Transit Systems (BTS) is a woman-owned company that designs, implements, and operates bike share systems nationwide. Their mission is to strengthen communities and protect our planet through the development and implementation of bike share. They deliver safe, seamless, and reliable service while building strong relationships with riders, suppliers, and clients. At BTS, you’ll be part of a team that values collaboration, curiosity, and practical problem-solving. They are committed to building an inclusive workplace where people can contribute meaningfully and grow, and are recognized as a 2026 Platinum Bell Seal recipient by Mental Health America for fostering a respectful and mentally healthy workplace. Philadelphia’s bike share program, Indego, launched in 2015 and has grown to 250 stations and 2500 bikes (electric and classic), and is nationally recognized as one of the most equitable bike share programs in the country. The Indego system is set to more than double in scale in the coming years. The Bicycle Mechanic position is responsible for assisting in the inspection, maintenance, and repair of the Indego bike share fleet. Reporting to the Bike Mechanic Supervisor, the Mechanic will complete safety inspections and repairs on bicycles in the shop and the field, as well as assist with battery swapping, bike assembly, and other operational work as needed. This position will require riding a cargo bike loaded with equipment and navigating the city safely by bicycle. This position will entail outdoor work with high exposure to the public and potentially inclement weather. Mechanics will receive full training on the specific maintenance requirements of the bicycles.

Requirements

Experience cycling in an urban environment, in all weather conditions, required.
Proven technical and mechanical aptitude, innovation and critical thinking.
Ability to repair E-Bike specific issues.
Ability to repair basic bicycle electronics.
Ability to manage repair schedule.
Proficiency with computers and ability to learn new software.
Highly organized.
Valid driver’s license and a clean driving record.
Excitement, interest in bike share, and sense of humor a must.
Experience working in mechanically and technically minded environments is required.

Nice To Haves

Bicycle mechanic experience preferred.
Bike shop experience is preferred.

Responsibilities

Work under the guidance of the Bike Mechanic Supervisor & Bike Shop Manager.
Become an expert on all working aspects of bike share fleet.
Perform safety checks and repairs in the field and shop.
Repair bikes as needed to company specifications.
Diagnose E-bike issues via diagnostic software tool.
Manage inventory of parts and tools both in shop and on cargo bike.
Prioritize field repairs based on complexity and demand, diagnose issues in field when necessary.
Perform basic repairs and maintenance on cargo bikes when necessary.
Handle public interactions in the field in a friendly and professional manner
Communicate bike and non-bike related issues to dispatch.
Will require a combination of days in the bike shop and fieldwork.
Must diligently maintain accurate service records for all repairs completed.
Other duties as assigned.