Bike Mechanic

Aspen Skiing Company•Snowmass Village, CO

5d•$24

About The Position

The Bike Mechanic ensures every guest enjoys a safe, smooth, and high-performing ride by expertly building, tuning, and maintaining both customer and rental fleet bikes. This role supports an exceptional guest experience by delivering quick, precise service and helping guests feel confident in their equipment. By maintaining high standards of quality and care, the Bike Mechanic plays a key part in each guest’s summer adventure. This position reports to the Bike Manager. Applications for this position will be considered on a rolling basis.

Requirements

Must be 18 years or older
High School diploma or equivalent preferred
Minimum of 3 years previous bike mechanic experience and bike knowledge is required
Ability to communicate and follow oral or written directions in English is required
Ability to be autonomous, prioritize workday, multitask and be detail-oriented
Ability to learn in a fast-paced environment
Ability to work both independently and lead or participate in a team environment
Ability to understand and follow written and verbal instructions and take direction well
Ability to provide clear written instructions
Good time management skills
Proficient familiarity with modern drivetrain systems including Etap and DI2
Proficient knowledge of major hydraulic braking systems
Knowledge of suspension diagnosis and service
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities
Must possess excellent guest service skills
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
Regularly work indoors with no adverse conditions, however, some exposure to outdoor elements and or walking on slippery/uneven surfaces may be required
Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Responsibilities

Assists customers in an enthusiastic and courteous manner; provides “wow” customer service
Responsible for properly taking in all service work including correctly filling out service work orders, scheduling an appropriate number of repairs and completing those repairs in a timely manner
Advises and assists customers with their product selection without bias
Communicates with bike shop manager repair and warranty part needs
Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced
Assists with bike sales and any other bike floor duties as needed
Responsible for maintaining rental bike fleet
Maintains a clean and safe workplace
Performs other duties as assigned