BIC Systems Coordinator

Cooley•Santa Monica, NY

10d

About The Position

Cooley is seeking a BIC Systems Coordinator to join the Business Intake and Conflicts team. Under the supervision of Director, BIC Operations & Projects and working alongside the BIC Systems Manager, the BIC Systems Coordinator supports the development, configuration, testing, and maintenance of workflows, forms, and platform functionality within the BIC technology ecosystem, primarily IntApp Open and related integrated systems. This role is execution focused and designed to support BIC’s expanding role as a firmwide platform owner, enabling other departments (e.g., AML, Information Governance, Audit Committee, IP/Patent/TM Operations, Pro Bono) to safely and consistently leverage BIC owned workflows. The position emphasizes build support, QA/testing, and operational execution, allowing senior resources to focus on design, architecture, and risk oversight.

Requirements

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
2+ years of relevant experience (e.g., systems, operations, or business technology support role, or equivalent)
Familiarity with workflow platforms, form builders, and/or enterprise applications

Nice To Haves

Bachelor’s degree
Prior experience with IntApp Open or similar workflow platforms
Familiarity with QA methodologies or structured testing practices
Prior experience with IntApp Wall Builder or similar access control systems
Exposure to legal, compliance, or risk oriented business environments
Comfort working with structured data, validations, and system dependencies
Comfort with data analytics

Responsibilities

Create, edit, and maintain forms, workflows, notifications, and supporting configuration within IntApp Open and IntApp Wall Builder under direction of the Director, BIC Operations & Projects
Implement approved changes for departmental and firmwide workflows
Apply standardized patterns and templates to new builds to ensure consistency and scalability
Perform functional and regression testing on new and modified workflows
Execute test plans, document results, and track defects through resolution
Validate integrations, edge cases, permissions, and data flow impacts before promotion to Production
Support deployment and post release validation of platform changes
Assist with troubleshooting application behavior and configuration related issues
Maintain operational documentation, quick reference guides, and release notes
Support other business professional groups building on BIC owned platform components
Ensure builds and configurations adhere to BIC standards for risk management, data integrity, and auditability
Escalate design, governance, or risk concerns to the BIC Systems Manager
Identify opportunities to standardize or streamline repeatable platform work
Participate in upgrade cycles, testing windows, and platform maintenance activities
Build knowledge of BIC business processes, risk frameworks, and downstream dependencies
All other duties as assigned or required