Bias Response and Sanctuary Promise Hotline Advocate (Program Analyst 2)

State of Oregon•Salem, OR

13d•Hybrid

About The Position

The Office of the Attorney General, through its Civil Rights Unit (CRU), operates both a Sanctuary Promise Hotline and a Bias Response Hotline. This position is for a Bias Response and Sanctuary Promise Hotline Advocate (Program Analyst 2) who is bilingual in English and Spanish. The role involves providing culturally-responsive, linguistically-appropriate, trauma-informed, direct support services and referrals to victims, family members, and witnesses. The team aims to provide an accessible reporting process that reduces secondary victimization and promotes the sharing of information, while also promoting inclusion, equity, and justice. Focused efforts will aim to reduce harm, investigate, seek remedy, engage in prevention work, and coordinate statewide response for civil rights violations involving bias, hate, and sanctuary law violations. Advocates also engage in community outreach and build relationships with community leaders and programs serving populations impacted by inequity. The agency is committed to finding the best candidate and encourages applications from those who may not meet every qualification. An underfill option at a Program Analyst 1 level with a paid developmental opportunity is available. These positions will be regionally located throughout the state and will be a hybrid of remote and in-office work, with remote work being the priority after initial in-office training. Travel for work to community events is required.

Requirements

Program Analyst 2: A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; AND two years experience coordinating or administering a program OR Any combination of experience or education equivalent to five (5) years of experience that typically supports the knowledge and skill requirements listed for the classification.
Underfill Option Program Analyst 1: A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; OR Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.
The ability to speak and write fluently in English and Spanish.
Have and maintain a valid driver’s license.
Knowledge and experience relevant to demographic groups who have been historically discriminated against, who have experienced exclusion, and who are impacted by ongoing inequity.
Knowledge, experience, and understanding of the dynamics and trauma associated with hate crimes, bias, violence, and victimization.
Experience responding to the needs of victims and survivors; able to navigate and problem-solve through challenging conversations in a respectful and constructive manner.
Effective and proactive communication, orally and in writing, at all levels of an organization, with stakeholders, and with the public.
Proficiency in the use of a personal computers; willingness to learn new technologies.
Willingness and ability to travel, which may involve some overnight stays, evenings, and weekends.
Must have or be able to obtain and maintain a valid Oregon driver’s license for the duration of the appointment.
Willingness to work in a high visibility position with the potential for scrutiny, including on the Hotlines, in the community, and on social media, from the media, constituents, legislators, and others.
Willingness and ability to set aside personal opinions to focus on the needs of reporters, victims, and program objectives.
Must agree to comply with specific security and confidentiality requirements of the Department and its business units.

Nice To Haves

Background in DEI leadership, counseling and mental health administration, crime victim/survivor advocacy, immigration advocacy, program development/administration/coordination/evaluation, developing strong relationships with community partners, or grant writing are great experiences for someone to bring to the table.

Responsibilities

Staff the Bias Response and Sanctuary Promise Hotlines; provide victim and survivor intervention services, while maintaining strict confidentiality.
Engage in extensive safety planning; provide education and information about rights.
Conduct in-depth intake screening; refer cases for investigation or prosecution as appropriate.
Provide follow-up support; refer victims and their families to population- and culturally-specific agencies for ongoing support.
Track calls, reports, case results, measurement stats, resources, trainings and attendees.
Engage in community outreach and education, build community connections, maintain relationships, raise awareness of bias and sanctuary laws/services/obligations, and enhance the referral network; build effective and culturally-competent supports and services.
Develop and coordinate regional multi-disciplinary response teams involving government agencies, law enforcement, victim and survivor services providers, culturally-specific and community-based programs, and faith-based organizations.
Research, design, and build training modules; assist with education and training of volunteers and interns, community partner agencies, and law enforcement partners regarding response, investigation, prosecution, and advocacy.
Work to create environments that promote equity and inclusion, value individuals’ differences, and treat colleagues and constituent partners with dignity and respect.
Special projects as assigned (i.e., messaging and marketing campaign initiatives and social media, resource development, annual conferences, flyers and brochures).