Bi-Lingual Support Staff

Pottawattamie County•Council Bluffs, IA

11d•Onsite

About The Position

The Pottawattamie County WIC Program has an opening for a full-time bi-lingual support staff person to work directly with WIC participants, WIC staff and serve as a receptionist. This position requires proficiency in English and Spanish, including the ability to read, write, and speak both languages fluently. The role involves translating for Spanish-speaking families in both verbal and written forms.

Requirements

Proficiency in English and Spanish, including the ability to read, write, and speak both languages fluently.
Ability to communicate and work well with the public in English and Spanish.
Ability to type accurately.
General knowledge of basic computer software.
Ability to understand and follow both oral and written instructions.

Responsibilities

Inputs client information into the WIC computer System needed to complete all appointment types following HHS WIC program policy and procedures.
Issues WIC benefits and Farmer’s Market vouchers, explains the general use of WIC benefits, issues eWIC cards, and acts as receptionist for all clients entering office.
Translates for Spanish speaking families in verbal and written form.
Updates the WIC computer System as per instructions from the State WIC Office.
Responsible for maintaining participant records, transferring information to and from other state agencies, keeping records and reports necessary for program compliance.
Uses appropriate reports to follow up on missed appointments, pending terminations and newly eligible participants and files completed reports electronically.
Attends all mandatory agency and state meetings.
Answers phone, schedules WIC participant appointments.
Participates in WIC outreach activities and events.
Performs other related duties as assigned.