BI Analyst III: Student Services Data Insights and Operational Excellence

Utah Valley University•Main Campus - Orem, UT

17d

About The Position

At Utah Valley University, you'll have the opportunity to make a meaningful impact on the student experience through data-driven strategy and innovation. As the Student Services Data Insights and Operational Excellence Administrator, you will lead initiatives that transform complex data into actionable insights, helping university leaders make informed decisions that support student success. This role combines analytics, technology leadership, and project management, offering a unique opportunity to influence institutional priorities and improve outcomes across the student lifecycle. Working closely with stakeholders across campus, you will serve as a key resource for business intelligence, strategic reporting, and student success technology. From developing dashboards and predictive insights to administering EAB Navigate and supporting continuous improvement efforts, you will play an important role in strengthening student engagement, retention, persistence, and graduation outcomes. This position is ideal for a professional who enjoys solving complex problems, collaborating with others, and using data to drive meaningful results in higher education.

Requirements

Bachelor's degree from an accredited institution.
Three (3) years of project management experience in a higher education environment.
Direct experience using EAB Navigate or a comparable student success/case management platform.

Nice To Haves

Master’s degree in a related field.
Experience creating dashboards and visualizations using Power BI, Tableau, Cognos, Argos, or similar business intelligence tools.
Experience writing SQL queries and working with relational databases.
Knowledge of predictive analytics, student success indicators, retention modeling, and assessment methodologies.
Familiarity with Banner, Slate, Degree Works, Qualtrics, and other higher education enterprise systems.
Experience leading process improvement or operational excellence initiatives.
Experience designing and delivering training programs and user-support resources.

Responsibilities

Conduct advanced quantitative and qualitative analyses of student success, retention, persistence, enrollment, engagement, and completion data.
Integrate and analyze data from multiple institutional systems, including Banner, Navigate, Degree Works, Slate, Qualtrics, and other university data sources, to identify trends, risk factors, and opportunities for improvement.
Perform predictive, comparative, longitudinal, and ad hoc analyses to support strategic planning and operational decision-making.
Develop methodologies to measure student success initiatives, intervention effectiveness, and the return on investment of student support programs.
Conduct root cause analyses to identify barriers to student success and recommend evidence-based solutions.
Translate complex data into actionable recommendations for executive leaders, department directors, and campus stakeholders.
Monitor key performance indicators KPIs and establish metrics that support institutional goals and student success priorities.
Prepare executive-level summaries, presentations, dashboards, and reports for leadership decision-making.
Design, develop, maintain, and enhance dashboards, scorecards, reports, and data visualizations that support Student Services operations and strategic initiatives.
Collaborate with Institutional Effectiveness and Business Intelligence teams to ensure consistency, accuracy, and appropriate use of institutional data.
Validate data sources, reporting methodologies, and business definitions to ensure reliability and integrity.
Develop reporting standards and documentation that support effective use of student success data.
Assist in establishing governance practices related to Navigate and other Student Services data resources.
Identify opportunities to automate reporting processes and improve operational efficiencies through technology and analytics.
Serve as the functional administrator and subject matter expert for EAB Navigate.
Lead implementation, configuration, testing, optimization, and adoption of Navigate functionality.
Manage user permissions, security roles, business processes, communication campaigns, and system enhancements.
Coordinate with EAB consultants, Information Technology, Institutional Effectiveness, and stakeholders regarding system improvements and strategic initiatives.
Promote effective and innovative use of student success technologies across campus.
Serve as a consultant to college and department leaders regarding data-informed decision-making.
Partner with stakeholders to define business requirements and develop analytical solutions to support strategic objectives.
Lead process-improvement efforts using data to enhance operational effectiveness and student outcomes.
Support the development and assessment of student success initiatives and interventions.
Train and support faculty, advisors, and staff in the effective use of Navigate and student success data.
Present findings and recommendations to campus leadership, committees, and stakeholder groups.
Stay current on emerging practices in higher education analytics, business intelligence, predictive modeling, student success technologies, and data visualization.