BH Program Operations Manager

CENTER FOR HUMAN SERVICES•Modesto, CA

20d•$70,000 - $74,000•Onsite

About The Position

The Program Operations Manager will work directly with client-centered programs to maintain documents, processes, efficiency, compliance, and best practices. This role is responsible for overseeing program operations within the organization, ensuring compliance with industry standards, and optimizing processes for efficiency and effectiveness. This role involves conducting job task analyses, performing time studies, managing documentation, and ensuring compliance with HIPAA and other regulatory requirements. Additionally, the Program Operations Manager will assist with recruitment, hiring, and onboarding for the assigned department.

Requirements

Bachelor’s degree in Operations Management, Business Administration, Psychology, Instructional Design, Learning and Development or another related field or a minimum of 2 years of experience in operations management with progressively increasing responsibilities
Minimum 2 years experience directly managing others.
Strong project management skills
Experience in system and process mapping.
Knowledge of HIPAA and other relevant compliance regulations.
Excellent organizational, analytical, and problem-solving skills.
Strong communication and interpersonal skills.
Excellent oral, written, and interpersonal communication skills.
Ability to manage multiple projects simultaneously and work in a fast-paced environment.
Pass agency paid criminal justice screening fingerprints.
Pass agency paid TB (Tuberculosis) screening.
Pass agency health screening or drug testing, if required.
Possession of a valid California Driver’s License and proof of valid auto insurance coverage.
Pass agency paid MVR clearance with no more than 2 points – if you are under the age of 25 our insurance company will not allow any points.

Nice To Haves

Certification in project management (e.g., PMP).
Experience in a healthcare or related industry with a strong understanding of compliance requirements.

Responsibilities

Conduct job task analyses and key informant interviews to understand and document the requirements and responsibilities of various roles.
Create and manage comprehensive documentation for processes, procedures, and compliance requirements.
Develop and implement system and process maps to optimize organizational operations.
Perform time studies to evaluate the efficiency of current processes and identify opportunities for improvement.
Oversee and manage projects to ensure they are completed on time, within scope, and within budget.
Design and deliver training programs to ensure staff are knowledgeable about processes, systems, and compliance requirements.
Ensure organizational compliance with certification, tracking, application submission, confidentiality, HIPAA, and other regulatory requirements.
Collaborate with client-centered programs to maintain documents, processes, efficiency, compliance, and best practices.
Assist with the recruitment, hiring, and onboarding processes for the assigned department.
Provide accurate and timely reports on operational metrics and project progress.
Implement tracking systems to monitor key performance indicators (KPIs) and ensure data-driven decision-making.
Represent the agency in a professional and competent manner.
Advocate for the best interests of the agency and clients we serve.
Establish and maintain effective working relationships with the public, co-workers, clients, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, color, creed, religion, gender, sexual orientation, gender identity or expression, national origin, age, ancestry, political affiliation, citizenship, disability, medical conditions, marital status, amnesty and military or veteran status.
Promote and support a culturally and linguistically diverse workforce and be responsive to the population within our service area.
Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations.
Participate in assigned scheduled agency meetings, in-service training, conferences, and other training as determined by the supervisor. This includes serving as an agency representative at assigned community meetings.
Observe assigned working hours and program appointments by demonstrating promptness and thorough preparation.
Perform assigned duties with a positive attitude and in the spirit of teamwork, collaboration, and cooperation.
Communicate effectively both orally and in writing.
Perform job duties in a safe manner to ensure a safe working environment for oneself and others.
Participate in and/or support agency fund development activities and events.
Prepare assigned reports, work records, statistical data, job performance evaluations, work plans, etc. in a timely manner.
Seek to understand the big picture.
Can both embrace and bring forward new ideas.
Inclusive and empowering of others.
Explorative, ability to embrace and anticipate the unexpected.
Connect people across boundaries, extend past familiar territory, community builder.
Perform other duties as assigned.