Care Manager, BH

Monarch•Charlotte, NC

16h•Remote

About The Position

The primary responsibilities of the care manager is to plan, coordinate, track, and monitor care to individuals to achieve the key goals of the BH I/DD Tailored Plan.

Requirements

Minimum of a Bachelor Degree (dependent upon experience)
Drivers License (Valid) - USA
Qualified Professional (QP) - Monarch-DSM
Registered Nurse (RN) - State Board of Nursing
Experience working directly with individuals with behavioral health conditions | 1-4 years (Dependent Upon Education - see Job Description) | Required
Candidate must have a Bachelor’s degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human services area, or licensure as a Registered Nurse (RN)
Candidate must also meet North Carolina’s definition of a Qualified Professional per 10A-NCAC 27G .0104
Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required
Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required
Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required

Responsibilities

Actively engages with individuals receiving care management services through assessment, care coordination, health promotion, and comprehensive transitional care up to inform the Care Plan.
Adheres to all deadlines as outlined by the service definition. Demonstrate knowledge of and comply with all agency policies/procedures and service definition.
Assists the individual supported to direct the planning process/plan development, to the extent desired by the individual, with emphasis on the person’s choice. Provide education regarding services to all parties involved in the care and support of the individual.
Coordinates care team meetings with the individual, family, and paid or unpaid supports identified in the person’s life.
Coordinates appropriate referrals to community resources and empowers individuals to be responsible for their own healthcare and personal needs. Referrals will include, but are not limited to, linking with supports for behavioral health, physical health, and Social Determinants of Health (SDOH) needs.
Manages transitions of care for people transitioning from one clinical setting to another as outlined in the service definition.
Communicates effectively with individuals utilizing person-centered practices such as motivational interviewing, person-centered thinking, and trauma informed care. Communicates effectively with external stakeholders such as providers, MCOs, other natural support as needed.
Establishes collaborative relationships with community stakeholders within the assigned geographical region to improve resource linkage.
Identifies and provides emergency crisis response as necessary and following agency policies related to crisis. Participation in agency on-call structure may be required.
Review data to identify and determine appropriateness for services, which includes monitoring utilization, reporting, clinical measurement data and compliance issues.
Maintain trainings as required and requested.
Complete all other relevant responsibilities as assigned by the supervisor.
Driving and travel may be required