BH-ASO Project Program Manager (PPM III)

King County•Seattle, WA

7d•Hybrid

About The Position

The Behavioral Health and Recovery Division of King County’s Department of Community and Human Services is seeking a Behavioral Health and Administrative Services Organization (BH-ASO) Project/Program Manager. The role assists the BH-ASO Operations Manager with coordination and oversight of team operational processes and program improvements. It leads the planning, execution, and evaluation of initiatives to strengthen crisis response programs and ensure high-quality, timely services for people experiencing behavioral health or other crisis-related needs. The position leads cross-functional projects, coordinates with internal and external partners, supports policy development, and ensures audit readiness across crisis service operations. Projects must be delivered on time, within scope, and in alignment with organizational goals, regulatory requirements, and community needs. The position reports to the BH-ASO Business Operations Manager. This is a Special Duty Assignment or Term-Limited Temporary position anticipated to end 36 months from the start date, subject to change based on operational need. Typical hours are Monday through Friday, 8 a.m. to 5 p.m. The position is exempt from the Fair Labor Standards Act and is not eligible for overtime. DCHS operates in a hybrid model, with both office and telecommuting days; the balance depends on business needs and may change. The primary onsite location is the Chinook Building in Seattle. Employees must reside in Washington State within a reasonable distance of their King County worksite, and maintain a reliable home workspace and internet connection. A County-issued laptop is provided.

Requirements

Bachelor’s degree in public administration, social work, behavioral health, project management, or a related field, and/or an equivalent combination of education and experience.
At least four years of experience managing complex projects directly related to behavioral health, public health, or social services.
At least three years of experience using project management tools and methodologies, including developing detailed project plans, timelines, deliverables, and communication strategies.
Experience in program evaluation, including interpreting data, assessing performance metrics, identifying gaps, and recommending improvements.
Strong analytical and problem-solving skills, including proficiency in budget analysis, policy analysis, and evaluating operational impacts.
Experience analyzing local, state, or federal legislation and knowledge of legislative processes and regulatory frameworks.
Proven ability to manage multiple priorities, meet deadlines, and work with diverse stakeholders.
Proven ability to develop, implement, and maintain policies and procedures that ensure compliance, quality, and operational effectiveness.
Experience conducting program audits and maintaining audit-ready documentation, workflows, and program practices.
Excellent verbal and written communication skills, including public speaking and presenting complex issues accessibly.
Intermediate proficiency with Microsoft Office applications and web-based tools, including Excel, PowerPoint, and SharePoint.
Ability to use Excel formulas, charts, graphs, and pivot tables to organize, analyze, and present data.
Ability to develop clear, well-organized, professional PowerPoint presentations using appropriate layouts, graphics, and visual elements.
Ability to upload, save, organize, and manage files; create and maintain document libraries; and collaborate on shared documents in SharePoint.
Ability to navigate web-based applications, enter and retrieve information, and manage documents and data.

Nice To Haves

Master’s degree in behavioral health, public health, public administration, or another related field.
Experience managing behavioral health projects or programs focused on crisis response.
Strong understanding of King County’s crisis response system, community partnerships, and service delivery models.
Experience developing, monitoring, and analyzing program budgets to support operational planning and resource allocation.
Knowledge of research methods, including data gathering, analysis, and presentation for program evaluation.
Quantitative skills and experience applying quantitative and qualitative analytical methods, including statistical analysis.
Experience working with populations with co-occurring mental illness and substance use disorders.

Responsibilities

Design, implement, and oversee crisis service projects, including operational policies, procedures, system improvements, program launches, and operational enhancements.
Drive the development, revision, and implementation of policies and procedures supporting crisis service operations, compliance, and quality standards.
Maintain audit readiness by ensuring documentation, workflows, and program practices meet regulatory and contractual requirements.
Partner with Quality and other teams to prepare for internal and external audits, develop audit tools, manage audit timelines, respond to findings, and oversee corrective action plans.
Develop and maintain standard operating procedures.
Monitor project progress and performance, identify risks, barriers, and issues, and implement mitigation strategies.
Facilitate meetings, workshops, and working groups focused on crisis program development, policy refinement, and process improvement.
Work with analysts to gather and interpret performance metrics and prepare regular reports, dashboards, and presentations for leadership and stakeholders.
Assist with analysis and strategic guidance on legislative and regulatory developments that may affect behavioral health crisis services, assessing potential operational implications.
Collaborate with crisis providers, first responders, hospitals, and behavioral health providers.
Oversee alignment of crisis services with division initiatives concerning equity and social justice and a recovery-oriented system of care.
Perform other duties as assigned.