Beverage Supervisor

Caesars Entertainment•Baltimore, MD

3d•Onsite

About The Position

This role involves supervising and directing the day-to-day operations of casino bars, lounges, beverage stations, and assigned beverage venues. The supervisor is responsible for maintaining exceptional guest service standards, leading by example through active floor presence, and ensuring all team members deliver a world-class guest experience. Key duties include conducting pre-shift meetings, monitoring beverage quality and presentation, resolving guest concerns, and ensuring compliance with responsible alcohol service laws and company policies. The position also focuses on team leadership and development, beverage program and inventory management, financial accountability, compliance and safety, communication and collaboration, and ensuring operational readiness.

Requirements

Thorough knowledge of beer, wine, spirits, cocktails, and beverage trends.
Ability to supervise, coach, develop, and motivate bartenders, beverage servers, and support staff.
Ability to create a positive work environment that promotes teamwork, accountability, and employee engagement.
Ability to train team members on beverage preparation, service standards, product knowledge, upselling techniques, and responsible alcohol service.
Ability to conduct performance discussions, recognition programs, corrective actions, and ongoing coaching.
Experience with recruiting, interviewing, onboarding, training, and retention of beverage team members.
Ability to ensure new hires receive complete departmental orientation and operational training.
Ability to monitor inventory levels, ordering, receiving, storage, and distribution of beverage products.
Ability to conduct inventory counts and assist with variance investigations and corrective actions.
Ability to control beverage costs through proper portioning, waste reduction, and inventory management practices.
Ability to ensure all products are rotated, stored, and handled according to company and regulatory standards.
Ability to partner with vendors and suppliers to support promotions, product launches, tastings, and team education opportunities.
Ability to monitor labor utilization and productivity to maintain budgeted staffing levels.
Ability to assist in preparing schedules that support business demands while controlling labor costs.
Ability to monitor beverage sales performance and identify opportunities to increase revenue and profitability.
Ability to support promotional programs, contests, and upselling initiatives designed to increase beverage sales.
Ability to ensure proper cash handling, cash accountability, POS procedures, and transactional accuracy.
Ability to ensure compliance with gaming regulations, alcohol beverage licensing requirements, health department regulations, and company policies.
Ability to maintain a safe working environment for guests and team members.
Ability to ensure all incidents, guest concerns, and operational issues are documented and reported appropriately.
Ability to verify team adherence to company safety procedures, sanitation standards, and emergency protocols.
Ability to support audits and inspections as required by regulatory agencies and company standards.
Ability to communicate effectively with Food & Beverage leadership, Casino Operations, Security, Facilities, Marketing, and other departments.
Ability to partner with culinary and restaurant leadership to ensure seamless guest experiences across all venues.
Ability to assist other Food & Beverage operations as business needs require.
Ability to provide operational updates, shift summaries, and performance feedback to leadership.
Ability to conduct opening, shift, and closing inspections of beverage outlets.
Ability to verify adequate inventory, equipment functionality, operating supplies, and staffing levels.
Ability to ensure bars and service stations are fully stocked and prepared for business demands.
Ability to monitor outlet appearance, cleanliness, organization, and overall operational readiness throughout each shift.
Ability to supervise and direct the day-to-day operations of casino bars, lounges, beverage stations, and assigned beverage venues.
Ability to maintain exceptional guest service standards and ensure all team members deliver a world-class guest experience.
Ability to lead by example through active floor presence, coaching, and hands-on support during peak business periods.
Ability to conduct pre-shift meetings to communicate operational priorities, promotions, service expectations, and guest service initiatives.
Ability to monitor beverage quality, presentation standards, cleanliness, and service consistency throughout all beverage outlets.
Ability to resolve guest concerns, complaints, and service recovery situations in a timely and professional manner.
Ability to ensure compliance with all responsible alcohol service laws and company policies.

Responsibilities

Supervise and direct the day-to-day operations of casino bars, lounges, beverage stations, and assigned beverage venues.
Maintain exceptional guest service standards and ensure all team members deliver a world-class guest experience.
Lead by example through active floor presence, coaching, and hands-on support during peak business periods.
Conduct pre-shift meetings to communicate operational priorities, promotions, service expectations, and guest service initiatives.
Monitor beverage quality, presentation standards, cleanliness, and service consistency throughout all beverage outlets.
Resolve guest concerns, complaints, and service recovery situations in a timely and professional manner.
Ensure compliance with all responsible alcohol service laws and company policies.
Supervise, coach, develop, and motivate bartenders, beverage servers, and support staff.
Create a positive work environment that promotes teamwork, accountability, and employee engagement.
Train team members on beverage preparation, service standards, product knowledge, upselling techniques, and responsible alcohol service.
Conduct performance discussions, recognition programs, corrective actions, and ongoing coaching as necessary.
Assist with recruiting, interviewing, onboarding, training, and retention of beverage team members.
Ensure new hires receive complete departmental orientation and operational training.
Maintain thorough knowledge of beer, wine, spirits, cocktails, and beverage trends.
Monitor inventory levels, ordering, receiving, storage, and distribution of beverage products.
Conduct inventory counts and assist with variance investigations and corrective actions.
Control beverage costs through proper portioning, waste reduction, and inventory management practices.
Ensure all products are rotated, stored, and handled according to company and regulatory standards.
Partner with vendors and suppliers to support promotions, product launches, tastings, and team education opportunities.
Monitor labor utilization and productivity to maintain budgeted staffing levels.
Assist in preparing schedules that support business demands while controlling labor costs.
Monitor beverage sales performance and identify opportunities to increase revenue and profitability.
Support promotional programs, contests, and upselling initiatives designed to increase beverage sales.
Ensure proper cash handling, cash accountability, POS procedures, and transactional accuracy.
Ensure compliance with gaming regulations, alcohol beverage licensing requirements, health department regulations, and company policies.
Maintain a safe working environment for guests and team members.
Ensure all incidents, guest concerns, and operational issues are documented and reported appropriately.
Verify team adherence to company safety procedures, sanitation standards, and emergency protocols.
Support audits and inspections as required by regulatory agencies and company standards.
Communicate effectively with Food & Beverage leadership, Casino Operations, Security, Facilities, Marketing, and other departments.
Partner with culinary and restaurant leadership to ensure seamless guest experiences across all venues.
Assist other Food & Beverage operations as business needs require.
Provide operational updates, shift summaries, and performance feedback to leadership.
Conduct opening, shift, and closing inspections of beverage outlets.
Verify adequate inventory, equipment functionality, operating supplies, and staffing levels.
Ensure bars and service stations are fully stocked and prepared for business demands.
Monitor outlet appearance, cleanliness, organization, and overall operational readiness throughout each shift.