Beverage Services - Beverage Server

Valley View Casino & Hotel•Valley Center, CA

1d•Onsite

About The Position

Valley View Casino & Hotel is seeking a Beverage Server to provide efficient, courteous, and professional beverage service to all guests. This role operates under general supervision and relies on experience, instructions, and good judgment to perform job functions. Team members are expected to uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission, and Vision Statements.

Requirements

Positive attitude
Willingness to learn and ability to follow instructions
Ability to work in a team-centered environment
Strong organizational and interpersonal skills
Friendly, energetic personality
Ability to speak and understand the English language
Effective communication, organizational, interpersonal, and analytical skills
Ability to read, analyze, and interpret documents (safety rules, instructions, guidelines, operating and maintenance instructions, policies, and procedure manuals) in English
Ability to apply commonsense understanding to carry out instructions in written, oral, or diagram form, referring to established guidelines and policies
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to work with mathematical concepts (fractions, percentages, ratios, proportions)
Good judgment when providing guest information and maintaining positive guest relations
Consistent, regular attendance record
Professional and ethical conduct
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must successfully pass applicable auditions or skill testing and a drug screening test.

Nice To Haves

High school diploma or GED equivalent
One year of beverage service experience
Previous experience in a gaming environment
Ability to understand oral and verbal communication using Valley View Casino & Hotel’s communication tools (radios, cell phones, email)

Responsibilities

Maintain positive guest relations, resolve complaints, and ensure guest satisfaction with personalized service.
Provide prompt, efficient, and courteous beverage service according to company standards.
Ensure accuracy of beverage purchases and provide correct change.
Take and fill beverage orders, and assist in maintaining a clean gaming area.
Continuously monitor guest needs and promptly fulfill beverage requests.
Maintain cleanliness of assigned area.
Assist other beverage personnel with side work, opening/closing duties as needed.
Maintain knowledge of company facilities and special events to advise guests and team members.
Provide responsible alcohol service, monitor guest consumption, and adhere to alcohol beverage control policies.
Inform Food and Beverage Managers of guests demonstrating signs of intoxication.
Comply with the Tipped Rate Determination Agreement (Gaming Industry) as approved by the IRS.
Perform other duties as assigned by management.
Conduct all responsibilities in a professional and ethical manner.
Maintain a consistent and regular attendance record.
Adhere to performance standards, company policies, and procedures.