Beverage Server

Twenty-Nine Palms Band of Mission Indians•Twentynine Palms, CA

1d•$16 - $16•Onsite

About The Position

This position serves alcoholic and non-alcoholic beverages to guests in a friendly, courteous, helpful, timely, and professional manner to achieve a high level of guest satisfaction. The role is committed to delivering the organization’s Five Star Experience and Service Promise, where guests’ experiences are the top priority and every person and detail matters. Service expectations include being welcoming, proactive, seamless, personalized, and making guests feel valued. The Beverage Server walks an assigned area to offer drinks, takes and enters orders in Info-genesis, collects beverages from the bartender, garnishes and serves them, and collects guest payments. The role also stocks and maintains the service station, keeps equipment and work areas clean, and follows applicable health, safety, gaming-control, and department service standards. This position has no supervisory responsibilities.

Requirements

High school diploma or equivalent preferred, but not required.
Pass periodic random drug screens.
Pass a background suitability investigation.
Obtain a Tribal Gaming License.
Obtain all other applicable certifications and licenses.
Provide proof of eligibility to work in the United States within 72 hours of employment.
Be available to work weekends and holidays.
Be available for emergency calls 24/7.
Be flexible to work any and all hours.
Meet the physical demands of the role, including occasionally lifting up to 50 pounds and pushing or pulling up to 50 pounds.

Nice To Haves

Prior hospitality experience preferred.

Responsibilities

Provide outstanding customer service to guests and employees and deliver the Five Star Experience in accordance with the Mission Statement, Service Promise, and department standards.
Obtain a $40 bank from Main Bank at the beginning of the shift.
Walk the assigned area offering drinks to guests and observe guests for additional requests.
Stock the station with cups, straws, napkins, ice, and other necessary items.
Keep beverage-dispensing systems, storage areas, station areas, equipment, and the work area clean and organized; perform assigned cleaning tasks using standard cleaning products.
Notify management of equipment repairs needed.
Take beverage orders and enter them into Info-genesis.
Collect orders from the bartender, pay the bartender, add appropriate garnishes, place drinks on a tray, and serve them with cocktail napkins.
Collect payment from patrons.
Enter the number of sodas, coffee, and water in Info-Genesis for the daily count.
Request identification when a customer’s legal age is questionable.
Remove empty or dirty glasses and bottles and return them to the bar or kitchen.
Wear the required uniform during work hours, meetings, and training.
Comply with Minimum Internal Control Standards (MICS) and Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to guests and vendors and assist them as required.
Follow safety policies and procedures and attend scheduled safety meetings and training.
Perform other duties as assigned.