Beverage Server - Tequilas on the Gulf

Casino and•Biloxi, MS

2d•Onsite

About The Position

This role involves serving beverages to guests in a fast-paced environment, ensuring excellent customer service and adherence to responsible alcohol service policies. The server will take orders, prepare and present drinks, handle payments, and maintain a clean and stocked service area. The position requires strong communication and interpersonal skills, the ability to work flexible hours including nights, weekends, and holidays, and the capacity to stand and walk for extended periods.

Requirements

Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Possess excellent guest service skills.
Must be able to read, write legibly, understand and speak English.
Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed.
Able to work flexible hours and days.
Also able to work banquets and special events.
Must meet professional appearance standards as prescribed by Hard Rock policy.
Able to stand and walk for up to four hours wearing one-inch heels.
Able to work in a fast paced and often crowded environment.
Ability to interpret a variety of instructions.
Must project a professional and positive image.
High energy level.
Excellent interpersonal skills.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.

Responsibilities

Observes guests to respond to their needs.
Follows alcohol awareness procedures regarding company’s responsible beverage service, monitors guest consumption, and intervenes as needed.
Takes beverage orders and communicates them to the bartender.
Assists in the preparation of drinks and presents drinks to guests.
Serves both alcoholic and non-alcoholic beverages to casino guests.
Requests ID from customers when legal age is questionable.
Removes empty or dirty glasses and bottles and returns them to the bar or kitchen.
Keeps service area stocked and cleaned.
Provides fast, exceptional service and receives satisfaction comments on internal shops.
Handles money according to procedure and secures all monies at the end of each shift.
Maintains quick and prompt service while maintaining a smile.
Maintains round times of 20 minutes or less for drink service.
Carries full trays of no more than 20 drinks on tray.
Adheres to department and property policies and procedures.
Maintains knowledge of property information, including memorabilia.
Serves as an ambassador of goodwill while working and at guest and public relation functions.
Works well with others, especially beverage servers, bartenders, barbacks, and beverage supervisor.
Resolves service problems according to guidelines.
Provides personalized service and uses guest name.
Speaks positively when talking with guests and co-workers.
Promotes casino events and programs.
Accepts consequences of not adhering to departmental standards, which may include discipline up to and including termination.