Beverage Server- Oasis Bar- Full Time (Harrah's Ak-Chin Casino)

Caesars Entertainment•Maricopa, AZ

1d•Onsite

About The Position

This role involves taking drink orders, communicating with the bartender, assisting in drink preparation, and presenting drinks to guests. The server will handle money according to departmental procedures, provide personalized service by using guests' names, and resolve service problems according to Service Recovery guidelines. The position also requires serving as an ambassador of goodwill, promoting casino events and programs, and maintaining knowledge of alcoholic and non-alcoholic beverages. Adherence to attendance guidelines, regulatory, departmental, and company policies is essential. The server is expected to act as a role model and present themselves as a credit to Harrah's.

Requirements

High School Diploma or GED preferred
Must be at least 18 years of age.
Previous food and beverage service, preferably in the casino industry or upscale setting is preferred.
Must possess vast knowledge of food and beverages, both alcoholic and non-alcoholic, to include beer, wine and liquor.
Must be able to multi-task and work successfully with little to no supervision.
Must be able to initiate conversation in a professional, friendly and respectful manner.
Must present a professional appearance that guests will find approachable.
Must have basic math skills to properly charge and credit various items.
Must have the ability to learn about all casino and hotel services and facilities, special events and player events, and local attractions.
Must be able to read, write and speak English.
Must be physically mobile with reasonable accommodation
Must always be aware of surroundings
Able to bend, stoop, and twist when serving cocktails, stand and walk for periods up to 8-hour shifts
Able to work in areas containing secondhand smoke, high noise levels and bright lights
Must be able to lift up to 20 lbs. (bus tubs with used glassware)
Must be able to work at a fast pace and in stressful situations.
Must be able to respond to visual and aural cues.
Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.
Must be comfortable working till 2:30am-3:00am
Must have open availability to work any day and any shift

Responsibilities

Take drink orders, communicate with bartender utilizing the proper calling order, assist in the preparation of drinks and presents drinks to guests.
Handles money according to departmental procedure.
Provides personalized service and uses guests’ name.
Resolves service problems according to Service Recovery guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
Actively promotes casino events and programs.
Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
Other duties as assigned.