Beverage Server- Oasis Bar- Full Time (Harrah's Ak-Chin Casino)

Caesars Entertainment•Maricopa, AZ

2d•Onsite

About The Position

This is a full-time position at Harrah's Ak-Chin Casino, specifically at the Oasis Bar. The role involves providing excellent beverage service to guests, handling orders, preparing and presenting drinks, managing transactions, and resolving service issues. The server will also act as an ambassador for the casino, promoting events and maintaining a high level of customer service.

Requirements

Must be at least 18 years of age.
Must possess vast knowledge of food and beverages, both alcoholic and non-alcoholic, to include beer, wine and liquor.
Must be able to multi-task and work successfully with little to no supervision.
Must be able to initiate conversation in a professional, friendly and respectful manner.
Must present a professional appearance that guests will find approachable.
Must have basic math skills to properly charge and credit various items.
Must have the ability to learn about all casino and hotel services and facilities, special events and player events, and local attractions.
Must be able to read, write and speak English.
Must be physically mobile with reasonable accommodation.
Must always be aware of surroundings.
Able to bend, stoop, and twist when serving cocktails, stand and walk for periods up to 8-hour shifts.
Able to work in areas containing secondhand smoke, high noise levels and bright lights.
Must be able to lift up to 20 lbs. (bus tubs with used glassware).
Must be able to work at a fast pace and in stressful situations.
Must be able to respond to visual and aural cues.
Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.
Must be comfortable working till 2:30am-3:00am.
Must have open availability to work any day and any shift.

Nice To Haves

High School Diploma or GED preferred.
Previous food and beverage service, preferably in the casino industry or upscale setting is preferred.

Responsibilities

Take drink orders and communicate with the bartender using the proper calling order.
Assist in the preparation of drinks and present them to guests.
Handle money according to departmental procedure.
Provide personalized service and use guests' names.
Resolve service problems according to Service Recovery guidelines.
Serve as an ambassador of goodwill and appear in publicity photos.
Actively promote casino events and programs.
Maintain a general knowledge of alcohol by brand and cocktails by ingredients.
Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
Act as a role model to other employees.
Perform other duties as assigned.