Beverage Server PT - Omaha

Ho-Chunk, Inc.•Omaha, NE

6d•Onsite

About The Position

The Beverage Server is responsible for delivering prompt, friendly, and efficient beverage service to guests while ensuring an exceptional guest experience. This role takes and processes drink orders, prepares and serves beverages according to standards, and maintains cleanliness and service efficiency in a fast-paced casino environment.

Requirements

Must be at least 19 years of age
High school diploma, GED, or equivalent
Ability to provide excellent guest service in a fast-paced environment
Strong communication and interpersonal skills
Ability to operate POS systems and handheld/mobile devices
Commitment to ethical conduct and guest satisfaction
Ability to secure and maintain a Nebraska Gaming License

Nice To Haves

Previous customer service or hospitality experience
Experience with tablet or smartphone-based ordering systems
ServSafe Certification (preferred or required based on assignment)

Responsibilities

Provide prompt, friendly, and efficient beverage service to guests
Accurately input beverage orders into the POS system
Prepare and serve beverages according to company standards, including proper garnishing and presentation
Retrieve used glassware and maintain clean service areas
Ensure guest satisfaction by anticipating needs and responding promptly
Comply with all liquor service laws, company policies, and internal controls
Follow responsible beverage service training standards (S.M.A.R.T. or T.I.P.S.)
Maintain proper balance of server bank, where applicable
Set up beverage stations and ensure readiness for service
Attend required meetings, training sessions, and briefings
Promote positive guest relations and team collaboration
Maintain a clean, neat, and professional appearance at all times
Perform other duties as assigned