Beverage Cocktail Server - PT

Seneca Gaming Corporation•Buffalo, NY

4d•Onsite

About The Position

The Beverage Cocktail Server provides fast, friendly, and courteous service by taking and serving beverage orders to casino guests, including guests in slot and pit areas. The role involves working in an assigned dining room, lounge, or casino-floor area; relaying orders to bartenders; handling checks, payments, and change; and keeping the server station clean, sanitary, and stocked. Servers must communicate professionally, be familiar with casino promotions and events, remember guests and their drink orders, and recognize when a customer is too intoxicated to be served. Duties are performed under Seneca Gaming Corporation policies, procedures, Internal Control Standards, and information security requirements. Hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years old upon employment.
Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
Must adhere to the SGC Shoe policy for Beverage Cocktail Servers.
Must possess excellent communication skills, including the ability to write routine correspondence and speak effectively to the public, employees, and customers.
Must be able to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
Must be able to stand, walk, and move through all areas of the casino; work under pressure in a fast-paced environment; and carry a tray weighing up to ten pounds when full.
Must be able to work in a moderately loud to loud environment where smoking is permitted.

Nice To Haves

High school diploma or equivalent preferred.
Two years of previous customer service experience preferred.

Responsibilities

Take beverage orders from guests in an assigned dining room, lounge, or casino-floor area.
Present beverage orders to the bartender and write checks properly while orders are prepared.
Present checks to guests, accept payment, and give change when necessary.
Keep the server station neat, clean, sanitary, and fully stocked; make coffee and refill containers as needed.
Answer questions about casino promotions and events and inform customers about forthcoming events and other facilities.
Comply with information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Provide exceptional, professional customer service and maintain positive working relationships with supervisors, managers, and staff.
Meet attendance guidelines, comply with regulatory and company policies, complete required SGC training within nine months of employment, and attend necessary meetings.
Garnish drink orders and deliver drinks to players, balancing trays weighing up to ten pounds when full while serving with the other hand.
Circulate through the assigned station, announce “cocktails,” take orders, and remember customers and their drinks.
Place drink orders at the service bar and communicate effectively with bar staff.
Reach and bend between players to serve drinks, collect empty glasses, and clean ashtrays.
Walk continuously up and down short stairs or ramps, and clean up glasses in the surrounding area at the end of the shift.
Recognize when a customer is too intoxicated to continue being served.