Cocktail Server - PT

Virgin Hotels•Las Vegas, NV

1d•Onsite

About The Position

The Cocktail Server will play an important role for all guests while taking and serving beverage orders. Handle all financial transactions accurately. Perform all duties in accordance with company policies.

Requirements

Current, legal, and unrestricted ability to work in the United States
Communicate verbally and in writing in English
Access service area when picking up beverage orders
Converse over the telephone in an environment with loud background sounds
Write drink orders, prepare drinks and garnish beverage orders
Acknowledge and respond to visual and aural cues
Simultaneously handle the demands of many guests
Must be able to initiate and engage in conversation in a professional and friendly manner
Must possess excellent guest relations and communication skills
Must be able to effectively communicate in English
Must be self-motivated and possess a positive attitude and entrepreneurial experience or spirit and be willing to learn service philosophy and marketing techniques
Must be able to get along with coworkers and work as a team
Adhere to all department and company policies and procedures including but not limited to attendance, appearance, and punctuality
Adhere to uniform requirements and consistently maintain a professional, well-groomed appearance, hygiene and posture in accordance with company standards
Must comply with gaming criteria for complimentary beverage services for gaming patrons
Must be at least 21 years of age
Position requires TAM and Food Handler cards with minimum six months of validity

Nice To Haves

Familiarity with superior guest service skills required
Minimum one year of previous beverage server experience preferred
Previous experience working in a lounge, nightclub, and/or entertainment venue preferred
Bilingual

Responsibilities

Greet and welcome all guests in a pleasant and professional manner
Provide timely beverage service in a friendly and courteous manner
Anticipate guest needs and respond appropriately with a sense of urgency
Keep assigned areas clean and empty of glasses and bottles.
Perform all side-work at assigned station
Constantly look for service opportunities and increase revenue with up-selling techniques
Respond to and resolve guest complaints when able
Answer guest questions and be knowledgeable about property events and attractions.
Meet the attendance guidelines of the job and adhere to departmental and company policies
Adhere to uniform requirements and consistently maintain a professional, well-groomed appearance, hygiene and posture in accordance with company standards
Must be physically present at work, in assigned workstation on time, to perform all functions required of the position
Proficient in operation POS systems for all transactions
Demonstrates comprehensive knowledge of all beverage offerings and garnishes