Bengali Interpreter

LanguageLine Solutions

1d•$15 - $19•Remote

About The Position

LanguageLine Solutions is hiring a Bengali Interpreter to work from home. This role involves using your language skills to help limited-English speakers and the Deaf and Hard-of-Hearing by interpreting conversations between Bengali and English speakers across various industries. The company is a certified Great Place to Work and a top work-from-home employer. Interpreters receive industry-leading training, opportunities for advancement, and support from a Senior Language Specialist and Help Desks in a certified ASTM and ISO environment.

Requirements

Fluency in Bengali and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation.
Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
High school diploma or equivalent.
Dedicated personal device for business purposes.
Desktop / Laptop Computers with Windows, MacOS, or ChromeOS, or Tablets (iPadOS or Android), or Smartphones (iOS or Android).
High speed Internet connection with download speeds of no less than 5 Mbps and upload speeds of 3 Mbps.
Must have access to a quiet space free from background noise or distraction.
Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam the majority of the workday.
Must use a headset for prolonged periods of time.
Must be able to operate company provided software and systems to perform all aspects of the job.
Must have sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.
May be exposed to moderate noise levels; i.e. computer, audio, telephone.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to read and write the requested languages – highly preferred.
Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.
Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required.

Responsibilities

Handle calls on demand and render the meaning of conversations between Bengali and English speakers.
Break communication barriers in industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
Process information quickly and concisely, recognizing sensitive cultural differences.
Maintain professionalism and courtesy at all times, using appropriate terminology.
Understand common industry procedures and practices.
Perform verbal translation for video and audio interpreting sessions, which may involve simple or complex, technical or non-technical subjects.
Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Participate in online, video, and audio training sessions.
Deliver audio and video interpretation services and expediently type data on a dedicated device.
Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout video and audio interpreting sessions.
Remain calm during sessions, even if speakers are incoherent or upset, especially in emergency situations.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions and protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance, and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Handle highly emotional and/or stressful calls, potentially for extended periods or during high call volumes, while maintaining company standards of service.