Benefits Specialist

Idea Recruitment•Tallahassee, FL

9d•Onsite

About The Position

The Benefits Specialist is responsible for administering and supporting employee benefits programs while serving as a primary point of contact for employee inquiries. This role plays a critical, on-site presence within the hospital to ensure employees receive timely, accurate, and personalized assistance with benefits-related questions, enrollment, and issue resolution.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field preferred (or equivalent experience)
3–5 years of experience in benefits administration, preferably in a healthcare or hospital environment
Strong knowledge of employee benefits programs and applicable laws and regulations
Excellent interpersonal and customer service skills, with the ability to handle sensitive and confidential information
Strong problem-solving and organizational skills with attention to detail
Experience with HRIS systems (Lawson) preferred
Ability to work on-site and interact directly with employees across all levels of the organization

Nice To Haves

Healthcare industry experience
Certified Employee Benefit Specialist (CEBS) or similar certification (a plus)
Ability to explain complex benefits information in a clear and approachable manner
High level of discretion and professionalism

Responsibilities

Serve as the primary on-site resource for employees regarding all benefits-related inquiries, including health, dental, vision, retirement, leave programs, and wellness initiatives
Provide exceptional customer service by responding promptly to employee questions and resolving issues with empathy, professionalism, and accuracy
Administer day-to-day benefits operations, including enrollments, changes, terminations, and life event updates
Conduct new hire benefits orientations and support open enrollment processes
Liaise with benefits vendors, insurance carriers, and third-party administrators to resolve complex issues
Maintain accurate employee benefits records and ensure data integrity within HRIS systems
Ensure compliance with applicable federal, state, and local regulations (e.g., HIPAA, ACA, COBRA, FMLA)
Assist in developing and updating employee communications, benefits guides, and educational materials
Identify trends in employee questions or issues and recommend process improvements