Benefits Specialist

AIR Control Concepts•Norfolk, VA

2d•$60,000 - $65,000

About The Position

The Benefits Specialist supports the administration, coordination, and ongoing improvement of AIR Control Concepts’ employee benefits programs, emphasizing accuracy, data analysis, and operational excellence. The role works with HR, Payroll, Finance, third-party administrators, brokers, and benefit vendors to maintain accurate records, support plan operations, and provide employees with a positive benefits experience. The position is suited to a detail-oriented, numbers-driven person with strong Microsoft Excel skills who enjoys analyzing spreadsheets and reports, reconciling data, identifying discrepancies, and solving problems. The Benefits Specialist also supports self-funded medical plan operations, benefits compliance, audits, open enrollment, employee communications, and benefits-related acquisitions and integrations.

Requirements

Advanced Microsoft Excel skills, including working confidently with large datasets, formulas, lookups, pivot tables, and data reconciliation.
Strong analytical and numerical skills, including the ability to interpret data, identify patterns or discrepancies, and investigate root causes.
Highly organized and methodical, with the ability to manage multiple priorities, meet deadlines, and maintain accurate documentation.
Curious and proactive approach to learning, including asking questions, seeking to understand the reasons behind processes, and learning new systems and procedures.
Strong problem-solving, communication, and customer service skills.
Ability to handle confidential and sensitive information professionally and discreetly.
Associate’s or Bachelor’s degree in Human Resources, Business, Finance, Accounting, or a related field, or equivalent relevant experience; the degree is preferred.

Nice To Haves

1–3 years of benefits administration, HR, payroll, accounting, data analysis, or other detail-intensive experience is preferred.
Experience with employee benefits, self-funded health plans, HRIS platforms, or benefits vendors is a plus.
Experience with UKG, ADP, or similar HRIS and benefits administration systems is a plus.
Exposure to self-funded plans, TPAs, PBMs, or stop-loss carriers is a plus.

Responsibilities

Support day-to-day administration of health and welfare plans, including medical, dental, vision, FSA/HSA, life, disability, and voluntary benefits.
Manage employee enrollments, qualifying life events, terminations, and eligibility updates accurately.
Use Excel to organize, analyze, compare, and reconcile benefits data, eligibility files, claims reports, invoices, and payroll deductions.
Review reports and data for inconsistencies, missing information, trends, and discrepancies; investigate issues and help resolve them.
Assist with self-funded medical plan administration, including claims coordination, reporting, vendor follow-up, and operational tracking.
Coordinate with TPAs, PBMs, stop-loss carriers, brokers, and other vendors to resolve questions and maintain accurate information.
Help investigate claims escalations, prior authorization concerns, and employee benefits issues, escalating sensitive or complex cases when appropriate.
Assist with benefits invoice reconciliation, payroll deduction audits, and review of HRIS, payroll, and vendor eligibility feeds.
Maintain accurate benefits records, plan documentation, audit files, and confidential employee information.
Support compliance activities, annual audits, Form 5500 preparation, nondiscrimination testing, and required employee notices.
Assist with open enrollment planning, employee communications, benefits education, and implementation activities.
Support benefits-related acquisitions, integrations, and transitions, including validating employee data and tracking outstanding items.
Provide responsive, professional customer service and clear guidance to employees about benefit programs and processes.