Benefits Specialist

Liberty Resources Integrated Health Care•Syracuse, NY

About The Position

Liberty Resources is seeking a Benefits Specialist for its Integrated Health Care Clinic in Syracuse, New York. The Benefits Specialist identifies and obtains appropriate insurance authorizations to support accurate, efficient billing for clinic services and works collaboratively with clients, providers, and insurance carriers to support optimal reimbursement. The position handles insurance verification and authorization, communicates with clients and therapists about benefits, helps clients establish self-pay arrangements, and assists with co-payments, self-pay collections, and billing or insurance issues. The specialist also researches benefit discrepancies, works with the Finance Department to resolve rejections and denials, and helps clients address benefit-related situations such as establishing a trust, spend-downs, and insurance applications. The role requires participation in supervision, staff meetings, training, and professional development. It may involve responding to emergencies that require flexibility in work time or assignment area, as well as performing other assigned duties. The organization emphasizes service, excellence, responsibility, and an inclusive environment where everyone feels a sense of belonging.

Requirements

At least 3 years of healthcare billing and benefits experience in a medical or clinical setting.
Exceptional customer service skills.
High school diploma or equivalent.
Excellent communication and organizational skills.
Valid New York State driver's license and reliable transportation.

Nice To Haves

Associate's or bachelor's degree preferred.
Knowledge of typing and ability to use Windows computer applications, including Word, Excel, and Outlook preferred.

Responsibilities

Conduct insurance verifications with Medicaid, Managed Medicaid, Medicare, and commercial insurers.
Obtain insurance authorizations for mental health services to support accurate and efficient billing.
Communicate with clients and therapists regarding benefits.
Meet with clients to establish self-pay agreements.
Assist with collecting co-pays and self-pay payments, and help clients with billing and insurance-related issues.
Research and resolve benefit discrepancies.
Work with the Finance Department to resolve rejections and denials.
Meet with clients to assist with benefit-related situations, including establishing a trust, spend-downs, and insurance applications.
Attend and participate in individual supervisory conferences, staff meetings, training sessions, and professional development opportunities as required.
Handle emergency situations that may require flexibility in work time and assignment area.
Perform other assigned duties, responsibilities, and related tasks.