Benefits Specialist

NICE•Sandy, UT

About The Position

The Benefits Specialist assists the Americas’ Director of Compensation and Benefits in supporting NiCE’s benefits portfolio. The role helps employees address benefits questions and concerns and works with benefits consultants and vendors to anticipate and proactively resolve issues. The position plays a key role in the employee experience for regional employees. The specialist administers employee benefits and leave programs, supports open enrollment and new employee orientation, reviews invoices and vendor proposals, and coordinates with Accounts Payable and Payroll. The role also contributes recommendations for new programs and improvements to existing offerings and helps ensure compliance with federal and state regulations.

Requirements

At least 5 years of experience in benefits administration, preferably in the high-tech employer space.
Knowledge and understanding of benefits principles and practices and of federal and state regulatory and compliance issues.
Ability to empathize and partner with employees to help them get value from the NiCE benefits portfolio.
Demonstrated ability to communicate effectively and influence stakeholders at all levels of the employee benefits process.
Hands-on approach and strong attention to detail.
Strong project management skills.
High energy, proactive, and passionate.
Bachelor’s degree in human resources, education, or a similar field, or equivalent.

Nice To Haves

Experience with ADP Vantage.

Responsibilities

Serve as the main point of contact for NiCE employees’ benefits questions and issues, collaborating with others to find solutions.
Manage end-to-end leave of absence administration, including FMLA, ADA, state and local leave programs, parental leave, and disability claims.
Own disability- and leave-related payroll processing, benefit deductions, and pay reconciliation activities.
Review monthly benefits invoices for accuracy and ensure the correct amounts are paid.
Maintain the New Employee Orientation benefits presentation and present it to employees as needed.
Assist with all aspects of open enrollment and ensure changes are communicated to vendors and Payroll in a timely manner.
Coordinate with Accounts Payable to ensure billing documentation is reviewed and submitted so payments are made promptly.
Provide input and recommendations for new programs and improvements to existing programs.
Maintain knowledge of federal and state regulations and ensure program and practice compliance.
Assist in reviewing vendor proposals to support high-quality, cost-efficient benefits programs.
Work with Payroll to ensure employee benefits deductions are correct and resolve issues.