Benefits Specialist

GroupHEALTH Benefit Solutions•Surrey, BC

2d•CA$60,000 - CA$64,000•Hybrid

About The Position

As a Benefits Specialist, you will play a key role in delivering exceptional client service while managing the day-to-day administration and servicing of a dedicated portfolio of direct clients. You’ll act as a trusted point of contact, ensuring clear, timely communication, responding to inquiries, and proactively supporting client needs to drive overall satisfaction. This is a hybrid opportunity and based in our office in Surrey, BC, offering a balance of in-office collaboration and remote flexibility.

Requirements

High School Diploma required, post-secondary education an asset
2+ years of Customer Service experience in an office or professional services environment required
Client Centric – You prioritize and take action based on the needs of both internal and external clients, with a positive, can-do attitude.
An Effective Communicator – You communicate clearly and respectfully, build strong relationships, and adapt communication styles with tact and diplomacy.
Able to Embrace Change – You thrive in a dynamic environment, adapt quickly, and use challenges as opportunities for growth.
Organized – You plan, prioritize, and manage your time effectively to meet deadlines.
A Team Player – You collaborate, value diverse perspectives, and focus on shared success.

Nice To Haves

Group benefits experience such as insurance carrier, TPA, consulting house, or advisor support an asset
GBA courses/designation an asset

Responsibilities

Engage with clients within a proactive service model, ensuring best in class service
Service and support of retention and renewal process
Support onboarding of new clients, ensuring a smooth transition
Manage plan member eligibility in a Benefits Administration platform
Educate clients and administer plans to carrier guidelines and policy plan design
Engage with clients and providers by email, phone, and video meetings, as appropriate.
Manage claim and coverage inquiries
Manage plan amendments, coordinating with internal departments and carriers
Support clients with systems access and usability; provide support and training as users of multiple systems
Responsible for maintaining accurate client documents
Create and deliver client presentations as required