Benefits Specialist

Holmes Murphy Insurance • Kansas City, MO

11d • Hybrid

About The Position

As a Benefits Specialist with Avant Specialty Benefits, you will help individuals navigate their benefits with clarity and confidence. You will join a collaborative team focused on service, relationships, and thoughtful solutions that make the benefits experience easier. This is a hybrid role in Avant’s Kansas City office in the Crossroads district.

The role processes employee benefit enrollments, provides phone-based support for enrollment and benefits questions, and serves as a Service Advocate for clients and internal account teams. It also contributes to process improvements, maintains product knowledge and case documentation, uses benefits administration systems to capture elections, and supports accurate information flow among vendors and internal teams. The position participates in enrollment trainings and helps with special projects and ongoing operational needs.

Requirements

• High school diploma required.
• Active state-specific Life & Health Insurance agent’s license required.
• 2–4 years of HR or Employee Benefits experience required.
• Ability to identify problems, determine root causes, and propose and implement solutions or improvements.
• Ability to contribute to defined workflows and use available resources to deliver a strong client experience while adhering to compliance requirements.
• Develop and apply insurance benefits knowledge, including knowledge of changing and emerging industry trends.

Nice To Haves

• College degree preferred.
• Knowledge of and experience with benefit plans and administration is a plus.
• Telephonic customer service experience is a plus.

Responsibilities

• Process employee benefit enrollments according to client agreements with Avant.
• Provide phone-based support for enrollments, new hire onboarding, qualifying life events, eligibility, and general inquiries.
• Serve as a Service Advocate for clients and internal account teams.
• Contribute to developing and improving processes for greater efficiency and accuracy.
• Maintain detailed product knowledge, documentation, and underwriting guidelines for each case.
• Navigate and capture elections across various benefits administration systems.
• Ensure data accuracy and uphold quality assurance standards.
• Coordinate with vendors and internal teams to ensure timely, accurate information flow.
• Participate in enrollment trainings and document case-specific details for team use.
• Support internal teams, clients, and brokers with special projects and ongoing operational needs.

Benefits

• Core health, dental, and vision benefits.
• Paid parental leave and supportive new parent benefits.
• Company-paid continuing education and tuition reimbursement.
• 401(k) profit sharing, including an annual lump-sum contribution for every full-time employee.
• Generous time off practices and paid holidays.
• Paid volunteer time off and employee matching gifts to charities.
• Inclusion and belonging programs, including a paid Diversity Day time-off option, employee resource groups, and development programs.
• Annual merit increase and promotion opportunities.
• Discretionary annual bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED