Benefits Specialist

OneSource Virtual

1d•Remote

About The Position

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing the Workday, case management, knowledge base and contact center technologies and processes. Service teams functional areas of support: Benefit Administration, Help Desk and/or Workforce Administration.

Requirements

Effective communication skills via telephone, email and in-person
Must be willing to adapt and display positive attitude
Ability to work independently and as part of a team
Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
Maintain punctuality and adherence to set schedule with extra hours as needed
Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
Analytical skills; strong research and follow up skills
Ability to multi-task
Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills
Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues
HS Diploma required
2 years of related experience and/or training
Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements
Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR dependent upon support agreement associated with assigned customers.
Properly utilize knowledge base to research and provide responses in an efficient and timely manner
Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries
Provide professional and timely service to internal audit requests
Effective communication skills via telephone, email and in-person
Participate in work intake reviews to further automate audit activities and reporting
Timely and efficient communication to leadership of any issues relating to audit
Participate in ongoing training relative to the functional area
Form strong partnerships within the department and organization
Identify and document areas of improvement or innovation through process change or automation
Meets or exceeds all performance standards
Assumes other duties as assigned by Manager