Benefits Specialist

OneSource Virtual

1d • Remote

About The Position

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing the Workday, case management, knowledge base and contact center technologies and processes. Service teams functional areas of support: Benefit Administration, Help Desk and/or Workforce Administration.

Requirements

• HS Diploma required
• 2 years of related experience and/or training
• Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR dependent upon support agreement associated with assigned customers.
• Properly utilize knowledge base to research and provide responses in an efficient and timely manner
• Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries
• Provide professional and timely service to internal audit requests
• Effective communication skills via telephone, email and in-person
• Participate in work intake reviews to further automate audit activities and reporting
• Timely and efficient communication to leadership of any issues relating to audit
• Participate in ongoing training relative to the functional area
• Form strong partnerships within the department and organization
• Identify and document areas of improvement or innovation through process change or automation
• Meets or exceeds all performance standards
• Assumes other duties as assigned by Manager

Benefits

• upward mobility
• professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees