Benefits Specialist

NICE•Hoboken, NJ

About The Position

The Benefits Specialist assists the Americas’ Director of Compensation and Benefits in supporting NiCE’s benefits portfolio. The role helps employees address benefits questions and concerns and works with benefits consultants and vendors to anticipate and proactively resolve issues. It plays a key role in the employee experience for regional employees. The specialist administers leave programs and related payroll and benefits activities, supports benefits billing and invoices, maintains and presents benefits information for new employee orientation, and assists with open enrollment. The role also contributes to benefits program improvements, regulatory compliance, vendor proposal review, and coordination with Accounts Payable and Payroll.

Requirements

At least 5 years of experience in benefits administration, preferably in the high-tech employer space.
Knowledge of benefits principles and practices and of federal and state regulatory and compliance issues.
Ability to empathize with and partner with employees to help them obtain value from the NiCE benefits portfolio.
Proven ability to communicate effectively and influence at all levels of the employee benefits process.
Hands-on approach and strong attention to detail.
Strong project management skills.
High energy, proactive approach, and passion.
Bachelor’s degree in human resources, education, or a similar field, or equivalent.

Nice To Haves

Experience with ADP Vantage.

Responsibilities

Serve as the main point of contact for NiCE employees’ benefits questions and issues.
Collaborate with others to find creative solutions to benefits issues.
Manage end-to-end leave of absence administration, including FMLA, ADA, state and local leave programs, parental leave, and disability claims.
Own disability- and leave-related payroll processing, benefit deductions, and pay reconciliation activities.
Review monthly benefits invoices for accuracy and ensure the correct amounts are paid.
Maintain the New Employee Orientation benefits presentation and present it to employees as needed.
Assist with open enrollment and ensure changes are communicated to vendors and Payroll in a timely manner.
Work with Accounts Payable to ensure billing documentation is reviewed and provided so payments are made promptly.
Provide input and recommendations for new programs and improvements to existing programs.
Maintain knowledge of federal and state regulations and ensure programs and practices comply.
Assist in reviewing vendor proposals to support high-quality, cost-efficient benefits programs.
Coordinate with Payroll to ensure correct employee benefits deductions and resolve issues.