BENEFITS SPECIALIST
About The Position
The Laborers Funds Administrative Office of Northern California, Inc. is a not-for-profit corporation providing administrative services under contractual agreements for Northern California Laborers Trust Funds. We employ over 100 employees and provide services for over 30,000 Laborers and beneficiaries in the various employee benefit plans we have administered since 1963. We are looking for a Benefits Specialist to join our team and provide administrative and excellent customer service to union Laborers and their families. The position performs various tasks involved in administering union negotiated fringe benefits (retirement, health, vacation, annuity), in accordance with the written plan documents, in a high paced team environment with a high volume of member interaction. The primary focus is to be the single point of contact for Laborers and their families during phone calls and member visits where all inquiries and needs are addressed in a single contact event. A Benefits Specialist provides excellent customer service on the phone and during member visits; communicates policies, regulations, and benefit information; processes applications, documents, and medical claims; responds to provider inquiries; contacts network vendors to verify and update eligibility; assists and resolves issues on behalf of our members; performs reception duties as needed for member lobby; remains current on new programs and benefit updates; and performs additional duties and responsibilities assigned by a supervisor, manager, and/or Associate Director of Benefits or its designated representative.
Requirements
- Ability and willingness to engage in a complex and phased training program
- Two years of prior experience in an employee benefits environment
- Strong organizational and communication skills
- Proficient in MS Suite (Outlook, Excel, Word) and computer systems and applications
- Self-motivated and calm under pressure
- Analytical and detail-oriented with attention to accuracy
- Ability to expedite and perform tasks urgently when needed
- Ability to work independently and within a team environment
- Discretion with ability to maintain confidentiality
- Professional communicator, written and verbal, through any channel
- Strong interpersonal skills in working with employees, members, and other departments
- Microsoft Office Suite Testing is required
- Work under Collective Bargaining Agreement
- Union job with union dues
Nice To Haves
- Bi-lingual in Spanish
- Knowledge of Defined Benefit and Defined Contributions plans
- Familiarity with various Anthem Blue Cross online systems
Responsibilities
- Provide administrative and excellent customer service to union Laborers and their families.
- Administer union negotiated fringe benefits (retirement, health, vacation, annuity) in accordance with written plan documents.
- Act as a single point of contact for Laborers and their families during phone calls and member visits, addressing all inquiries and needs in a single contact event.
- Provide excellent customer service on the phone and during member visits.
- Communicate policies, regulations, and benefit information.
- Process applications, documents, and medical claims.
- Respond to provider inquiries.
- Contact network vendors to verify and update eligibility.
- Assist and resolve issues on behalf of members.
- Perform reception duties as needed for the member lobby.
- Remain current on new programs and benefit updates.
- Perform additional duties and responsibilities assigned by a supervisor, manager, and/or Associate Director of Benefits or its designated representative.
Benefits
- Medical, dental and vision coverage paid by the employer
- An employee Pension and Annuity plan contributed by the employer
- Optional participation in a 401K plan
- Sick, vacation time, 8 major holidays, and 2 annual floating holidays under a Collective Bargaining Agreement
- Pension and Health and Welfare administered by Laborers Trust Funds
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
