Benefits Specialist

NICE • Sandy, UT

1d

About The Position

The Benefits Specialist assists the Americas’ Director of Compensation and Benefits in supporting NiCE’s benefits portfolio. The role helps employees resolve benefits issues and concerns and works with benefits consultants and vendors to anticipate and proactively address issues. This position plays an important role in the employee experience for regional employees.

Responsibilities include employee benefits support, end-to-end leave administration, disability and leave-related payroll processing and reconciliation, invoice review, benefits orientation, open enrollment support, vendor and Accounts Payable coordination, regulatory compliance, and recommendations for improving benefits programs.

Requirements

• At least 5 years of experience in benefits administration, preferably in the high-tech employer space.
• Knowledge of benefits principles and practices and federal and state regulatory and compliance issues.
• Ability to empathize with and partner with employees to help them obtain value from the benefits portfolio.
• Ability to communicate effectively and influence at all levels of the employee benefits process.
• Hands-on approach and strong attention to detail.
• Strong project management skills.
• High energy, proactive, and passionate.
• Bachelor’s degree in human resources, education, or a similar field, or equivalent.

Nice To Haves

• Experience with ADP Vantage.

Responsibilities

• Serve as the main point of contact for NiCE employees’ benefits questions and issues.
• Collaborate with others to find creative solutions to benefits issues.
• Manage end-to-end leave of absence administration, including FMLA, ADA, state and local leave programs, parental leave, and disability claims.
• Own disability- and leave-related payroll processing, benefit deductions, and pay reconciliation activities.
• Review monthly benefits invoices for accuracy and ensure the correct amounts are paid.
• Maintain the New Employee Orientation benefits presentation and present it to employees as needed.
• Assist with all aspects of open enrollment, ensuring changes are communicated to vendors and payroll in a timely manner.
• Work with Accounts Payable to ensure billing documentation is reviewed and provided so payments are made promptly.
• Provide input and recommendations for new programs and improvements to existing programs.
• Maintain knowledge of federal and state regulations and ensure programs and practices comply.
• Review vendor proposals to support high-quality, cost-efficient benefits programs.
• Work with Payroll to ensure correct employee benefit deductions and collaborate to resolve issues.

What This Job Offers

• Job Type: Full-time