Temporary Benefits Specialist
About The Position
Impact the lives of others by using your analytical abilities to make sound, independent decisions within department guidelines in our fast-paced, high-performing Employee Benefits and Wellness Division and grow your career with the Maricopa County Human Resources Department! This is a temporary Benefits Specialist position expected to last approximately six months, beginning on or around August 3, 2026, and ending on or around January 29, 2027. We are seeking a motivated, customer-focused, and solutions-driven individual to join our team to support the preparation of and through the duration of the Open Enrollment period. As the Benefits Specialist, you will respond to employees, dependents, and providers' questions regarding benefit programs, eligibility, and coverage provisions. You will research and resolve benefit plan discrepancies and verify that benefit premiums and administrative charges are calculated and administered appropriately.
Requirements
- Two years of experience working in benefits administration for a self-funded, employer-sponsored group health plan or related field
- Two years of experience in customer service
- High school diploma or GED
Nice To Haves
- Experience working in Human Resources
- Experience with self-funded health and welfare benefits
- Experience in a phone-intensive, customer service-oriented environment
- Experience with Workday or other HRIS systems
- Documented HIPAA training and experience handling confidential material in a healthcare or employment environment
Responsibilities
- Provide excellent customer service to Maricopa County employees regarding all aspects of their Benefits and Wellness, including medical, pharmacy, behavioral health, dental, vision, short-term disability, life insurance, flexible spending accounts, health savings accounts, voluntary benefits, and wellness incentive
- Answer incoming phone calls in a phone-intensive environment, respond to questions from employees, providers, and vendors regarding the County’s benefits plans, including interpreting eligibility, plan documents, insurance carrier contracts, and coverage provisions
- Investigate and resolve employee concerns regarding benefits-related matters such as covered benefits, eligibility, cost, etc
- Utilize multiple software applications simultaneously, including vendors’ portals, and track all actions in the benefits case management and call recording systems
- Comply with regulatory, financial, tax, and legal requirements for administering the Maricopa County benefits plans, including HIPAA privacy and security
- Participate in the annual Open Enrollment processes including planning events, answering questions, testing, and completing a variety of Open Enrollment tasks
- Verify that benefits premiums and administrative charges are being calculated and administered appropriately
- Write clear, concise benefits-related material using technical language, proper grammar, and correct punctuation, and tailor these communications to the targeted audience
- Complete Benefit Partner tasks as assigned in the Workday system
Benefits
- Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% per paycheck contribution rate that includes a 100% employer match on Day 1
- Rich selection of economical and comprehensive healthcare options
- Robust retirement plans
- Tuition and loan payment programs
- Multiple paid leave options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
